Transition Manager

Ready to lead a high-impact IT service transition?

We're looking for an experienced Transition Manager / Project Manager to drive the successful transition of critical End User Computing (EUC), Service Desk and Workplace Support Services from one managed service provider to another.

This is a strategic assignment where you'll play a key role in ensuring business continuity, operational excellence, and a seamless service transformation across an international environment.

🎯 Your Mission

As the Transition Lead, you will own and coordinate the complete transition journey from mobilization to hypercare, ensuring all stakeholders, suppliers, and support teams are aligned for a smooth handover.

Key Responsibilities

🔄 Transition Management

• Define and manage the end-to-end transition roadmap
• Lead all transition activities from planning through stabilization
• Coordinate multiple workstreams across internal and external teams
• Manage risks, issues, dependencies, and mitigation plans
• Ensure uninterrupted service delivery throughout the transition
• Establish governance structures and executive reporting

⚙️ Service & Process Migration

Oversee the migration of key ITSM processes including:

• Incident Management
• Request Fulfilment
• Knowledge Management
• Escalation Management
• Service Reporting
• SLA Management
• Operational Governance

Additionally, you will:

• Validate operational readiness before go-live
• Ensure successful completion and sign-off of all transition deliverables
• Drive knowledge transfer and process adoption

🤝 Stakeholder Management

• Act as the central point of coordination between all involved parties
• Facilitate workshops, steering committees, and decision boards
• Communicate progress, risks, and milestones to senior leadership
• Collaborate closely with business stakeholders to minimize disruption

📊 Governance & Quality Assurance

• Define transition KPIs and success metrics
• Establish sustainable governance frameworks
• Ensure adherence to security, compliance, and ITIL best practices
• Track performance and realization of expected business benefits

📢 Change & Readiness Management

• Support communication and organizational change activities
• Coordinate training and documentation efforts
• Ensure operational teams are fully prepared for service handover

✅ What We're Looking For

Must-Have Experience

• 8+ years of experience in IT Project Management or Transition Management
• Proven experience delivering large-scale outsourcing or managed service transitions
• Strong background in Service Desk and Workplace Services transitions
• Experience working within international enterprise environments

Strong Knowledge Of

• ITIL Framework
• Service Desk Operations
• Incident & Request Management
• Service Governance
• Vendor & Supplier Management
• Knowledge Transfer & Operational Readiness

Nice to Have

⭐ Experience with major managed service providers (e.g. global outsourcing environments)

⭐ ServiceNow or similar ITSM platforms

⭐ End User Computing (EUC), Workplace Services and Infrastructure Operations

🌟 Why This Opportunity?

• Strategic transformation project with high visibility
• International stakeholder environment
• Significant impact on operational excellence and service delivery
• Opportunity to shape governance, processes and future ways of working
• Long-term assignment with senior-level exposure

📩 Interested? Let's connect and discuss how your transition expertise can make the difference in this exciting transformation journey.