Subscription and Receivable specialist
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Location:
Hong Kong (Hybrid Work Model: 2 days office / 3 days remote) Employment Type: Full-time
About Us
We are an established hospitality technology company with a global customer base. We specialize in delivering innovative software and hardware solutions tailored to the unique needs of the hospitality industry. To support our continued growth and ensure seamless operational efficiency, we are seeking a dedicated and detail-oriented Revenue Operations Specialist to join our Hong Kong team. Role Overview The role plays a crucial role in managing our revenue lifecycle, contract management, and billing operations. You will be responsible for overseeing the timely renewal and billing of SaaS enterprise subscription contracts, processing new sales quotations, managing contracts and invoices for both software and hardware solutions, and collaborating with our tech team to optimize our CRM and billing systems. This role requires exceptional organizational skills, meticulous attention to detail, and persistent follow-up with client accounts payable departments.
Key Responsibilities
• Contract & Renewal Management: Oversee and manage the end-to-end renewal cycle for SaaS enterprise subscription contracts, ensuring timely processing and high client retention.
• Sales Quotations & Invoicing: Prepare, process, and issue accurate sales quotations, contracts, and invoices for both software and hardware offerings.
• ● Billing & Accounts Receivable Follow-up: Maintain rigorous follow-up communications with customer accounts payable departments and relevant stakeholders to track payments and resolve billing discrepancies.
• CRM & Systems Optimization: Partner closely with the internal tech team to refine, automate, and enhance our CRM and billing systems for improved efficiency.
• Process Familiarity & Adherence: Master and maintain deep knowledge of our product quotation structures, pricing guidelines, and overall billing cycles.
• Requirements & Qualifications
Experience:
3 to 5 years of relevant experience in revenue operations, billing operations, or sales operations.
• Educational Background: A degree or background in Accounting, Finance, Business Administration, or a related field is a strong plus.
• Tech Savviness: Proficient in Google Workspace and comfortable learning and utilizing modern online business software, CRM tools, and cloud platforms.
• Communication
Skills:
Excellent written English skills, specifically tailored for professional email communications and client interactions.
• Work Ethic: Highly independent, self-motivated, and reliable, with a strong sense of responsibility and meticulous organizational habits.
• Work Arrangement & Benefits Category Details Work Model Hybrid arrangement (2 days working from our Hong Kong physical office, 3 days working remotely). Healthcare Medical Insurance provided. Culture Dynamic, technology-driven environment within a tightknit globally focused hospitality tech company.
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