About the Role

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Home/Jobs/Customer Support/Associate IT Service Desk Specialist Associate IT Service Desk Specialist page\_title·August 17, 2026
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- Chicago, Illinois, USAFull-timeCustomer Support 💰 $45,000 – $52,000/yr IT SupportService DeskWindowsmacOSOffice 365TroubleshootingHardware Support

Job Description


About the Role
AbelsonTaylor Group is seeking an Associate IT Service Desk Specialist to join our team. This position focuses on developing experience and competence in addressing employees' computer issues, including triage and troubleshooting of technical problems.

Key Responsibilities
- Provide first-line technical support for employee computer and software issues
- Perform hardware and software troubleshooting
- Triage and resolve technical tickets efficiently
- Support Windows and Mac build deployments
- Maintain knowledge of company software and hardware systems Required Skills & Experience
- Technical experience with Windows/Mac builds
- Strong knowledge of Microsoft Windows operating systems
- Proficiency with Microsoft Office 365
- Experience in IT support or service desk environment preferred
- Ability to troubleshoot hardware and software issues About AbelsonTaylor Group At AbelsonTaylor Group, work that makes you feel good is at our core. We create an environment where creativity thrives, teamwork flourishes, and inclusivity is a way of life. We help propel brands that inspire health and brighter futures, while providing support, inspiration, and growth opportunities for our team members. Related Jobs