🚀 Transition Manager

Ready to lead a high-impact IT service transition? We're looking for an experienced Transition Manager / Project Manager to drive the successful transition of critical End User Computing (EUC), Service Desk and Workplace Support Services from one managed service provider to another. This is a strategic assignment where you'll play a key role in ensuring business continuity, operational excellence, and a seamless service transformation across an international environment. 🎯 Your Mission As the Transition Lead, you will own and coordinate the complete transition journey from mobilization to hypercare, ensuring all stakeholders, suppliers, and support teams are aligned for a smooth handover.

Key Responsibilities
🔄 Transition Management
- Define and manage the end-to-end transition roadmap
- Lead all transition activities from planning through stabilization
- Coordinate multiple workstreams across internal and external teams
- Manage risks, issues, dependencies, and mitigation plans
- Ensure uninterrupted service delivery throughout the transition
- Establish governance structures and executive reporting ⚙️ Service & Process Migration Oversee the migration of key ITSM processes including:
- Incident Management
- Request Fulfilment
- Knowledge Management
- Escalation Management
- Service Reporting
- SLA Management
- Operational Governance Additionally, you will:
- Validate operational readiness before go-live
- Ensure successful completion and sign-off of all transition deliverables
- Drive knowledge transfer and process adoption 🤝 Stakeholder Management
- Act as the central point of coordination between all involved parties
- Facilitate workshops, steering committees, and decision boards
- Communicate progress, risks, and milestones to senior leadership
- Collaborate closely with business stakeholders to minimize disruption 📊 Governance & Quality Assurance
- Define transition KPIs and success metrics
- Establish sustainable governance frameworks
- Ensure adherence to security, compliance, and ITIL best practices
- Track performance and realization of expected business benefits �
� Change & Readiness Management
- Support communication and organizational change activities
- Coordinate training and documentation efforts
- Ensure operational teams are fully prepared for service handover ✅ What We're Looking For Must-Have Experience
- 8+ years of experience in IT Project Management or Transition Management
- Proven experience delivering large-scale outsourcing or managed service transitions
- Strong background in Service Desk and Workplace Services transitions
- Experience working within international enterprise environments Strong Knowledge Of
- ITIL Framework
- Service Desk Operations
- Incident & Request Management
- Service Governance
- Vendor & Supplier Management
- Knowledge Transfer & Operational Readiness Nice to Have ⭐ Experience with major managed service providers (e.g. global outsourcing environments) ⭐ ServiceNow or similar ITSM platforms ⭐ End User Computing (EUC), Workplace Services and Infrastructure Operations 🌟 Why This Opportunity?
- Strategic transformation project with high visibility
- International stakeholder environment
- Significant impact on operational excellence and service delivery
- Opportunity to shape governance, processes and future ways of working
- Long-term assignment with senior-level exposure 📩 Interested? Let's connect and discuss how your transition expertise can make the difference in this exciting transformation journey.