Senior Transition Manager – Service Desk
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- Develop and manage the end-to-end transition plan from mobilization through hypercare phases.
- Lead the migration of service desk processes, including incident management, request fulfillment, and knowledge management.
- Facilitate stakeholder workshops and steering committees to ensure alignment between the client and external suppliers.
- Establish operational governance structures, including performance KPIs and success criteria.
- Coordinate knowledge transfer and organizational change management activities to prepare support teams for handover.
- Manage project dependencies, risks, and issues to minimize operational impact during the migration period. Requirements
- You possess 8+ years of experience in IT Project Management or Transition Management.
- You have a proven track record in delivering large-scale outsourcing or managed service transitions.
- You bring expertise in ITIL frameworks, Service Desk Operations, and Service Governance.
- You're experienced in managing Incident, Request, and Vendor Management within multinational environments.
- You have a strong understanding of Knowledge Transfer and Process Migration methodologies.
- You are proactive and solution-oriented.
- You are fluent in English. Nice to Haves
- Experience working within ServiceNow based ITSM environments.
- Background in EUC, Workplace Services, or Infrastructure Operations.
- Familiarity with global managed service provider environments. Offer
- Start date: ASAP
- Duration: 6 months + extension
- Work regime: Full-time
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Location:
Gent
- Working model: Hybrid (minimum 3 days/week onsite)
- Contract: open to both permanent employees and freelancers
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