IT Support Specialist
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- Analyse incidents, be first and second-line customer liaison with the purpose of maximising the first call resolution rate
- Do first and second-line on-site support
- Record & track incident, problem and request information
- Participate in reconfiguration/installation of PC environment
- Document operational support procedures and draft technical content for knowledge database
- Participate in testing and administration of applications
- Liaise with system administration and database administration for execution of administration tasks 🧩 Requirements
- Minimum of 4 years of relevant professional experience in VIP IT Support
- Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills
- Very good skills in all of the MS office applications and Windows 11
- Very good skills with end user computers and Windows computers
- Experience with support for desktops, laptops, smartphones, and tablets as well as video conferecing
- Good understanding of the main mobile devices platforms and core mobile applications
- Excellent communication and presentation skills and ability to work in a high-demanding environment
- ITIL V4 Foundation Certified (or willingness to obtain it shortly)
- Knowledge of AI tools and technologies is nice to have. 🌍 Languages & Location
- Fluency in English AND French , with the ability to provide detailed technical explanations and user guidance
- Brussels , Belgium (On-site) 🚀 Ready to take your career to the next level and join an international and dynamic environment? Apply now 🌟
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