Industrial Project Manager LCS 'Spare Parts'

*Krones FBL (France, Belgium, Luxembourg) is a subsidiary of the Krones Group, which was founded in Germany and is now a leading international player in the production, sales and servicing of machinery and even complete factories for the beverage & liquid food industry worldwide.
* *The Group is a global employer of more than 20,000 employees. In Krones FBL today there are about 160 employees who handle Krones’ activities in France, Belgium and Luxembourg.
* *Krones Group is the global market leader in its industrial sector and is expected to grow even further, with a clear focus on sustainable, eco-friendly solutions. At Krones, we are working on a better tomorrow and helping to save our planet for future generations.
* In order to increase Customer Satisfaction, Krones has decided to invest locally to build a strong team by combining spare parts expertise with the existing local spare parts & maintenance organization. By being closer to our customers and more closely connected to local sales and service teams, we can improve responsiveness, enhance customer satisfaction, and better support business growth. In addition, this organizational change will help us prepare for future market challenges, including increasing LCS (Life Cycle Service) competition and the evolving impact of AI on our business, ensuring we remain competitive and customer focused. As part of this strategic initiative, we are looking for (m/f/x) INDUSTRIAL PROJECT MANAGERs LCS 'SPARE PARTS' (French/English/German or French/English/Dutch) *Purpose of the role:* The Life Cycle Service Sales department of Krones FBL is responsible for all Sales activities to our customers in France, Belgium, Netherlands, Luxemburg and the DomTom. The Spare Parts are our biggest share of the LCS business, and this team provides quotation handling order handling and sales consulting to our customers. As part of the LCS Sales Department, the Spare Parts Team is responsible for:
- The accurate and efficient processing of quotations and orders for our customers.
- Consult our customers in the best possible way with technical support from the back-office team.
- Have a proactive follow-up on the open quotations and a potential sale.
- In this context, the Spare Parts Team Members have regular contact with customers within our
- region.
- Work in close collaboration with our Maintenance Excellence team. The Project Manager LCS Spare Parts directly reports to the Team Lead LCS Spare Parts. *What awaits you, as Project Manager LCS Spare Parts?*
- Manage and coordinate spare parts projects and customer requests from quotation phase through order execution, ensuring timely delivery and customer satisfaction.
- Independently create and process simple and complex inquiries, quotations and orders within the Krones system landscape, taking into account customer and country-specific requirements.
- Gather and coordinate all necessary information from customers, sales and technical experts to develop accurate and tailored solutions.
- Act as the central point of contact between customers, Krones AG and internal stakeholders throughout the execution of assigned projects and orders.
- Coordinate closely with Krones AG business units to ensure smooth order execution, technical alignment and efficient customer support.
- Collect customer documentation and purchase orders to prepare and launch customer projects and orders.
- Monitor project progress, priorities and lead times, proactively identifying potential risks or bottlenecks and coordinating corrective actions where needed.
- Maintain accurate data and documentation in SAP workflows to support offer, order and project execution processes.
- Process and analyse technical clarifications and overhauls, ensuring customer requirements are translated into effective solutions.
- Take ownership of all spare parts activities for the assigned customer portfolio, ensuring effective coordination across the entire process chain.
- Verify customer orders against quotations and ensure accurate order entry and follow-up within SAP.
- Build and maintain strong customer relationships through regular communication and proactive support.
- Work closely with the technical clarification team to provide customers with relevant technical information and tailored proposals.
- Identify business opportunities and lead customer discussions to support the proactive growth of spare parts sales.
- Create and manage opportunities within the CRM system and contribute to the development of future business.
- Maintain and continuously improve Standard Operating Procedures related to LCS Sales activities. *You contribute with:*
- You hold a Graduate, Bachelor's or Master's degree in a technical field, preferably in Mechanical Engineering, Electromechanics, Industrial Engineering or a related discipline.
- You have gained initial experience (3-5 years) in industrial project management, spare parts management, technical customer support or a manufacturing environment.
- You possess a solid understanding of industrial equipment, technical components and spare parts processes within a technical or industrial setting.
- You are comfortable coordinating multiple stakeholders, managing priorities and driving projects and customer requests through to successful completion.
- You combine technical insight with strong organizational and communication skills, enabling you to act as a trusted partner for customers, colleagues and technical experts.
- To support our customer base across the region, you should be fluent in either Dutch, French and English or German, French and English. The ability to communicate confidently with customers and internal stakeholders in these languages is essential.
- You are computer literate and are used to juggling between different systems. Good knowledge of MS Office is a must, practical knowledge with SAP or similar systems would be practical.
- You like working with numbers, have an analytical mindset and are proactively reaching out when you notice discrepancies in data since you understand the financial implication of data.
- You are eager to learn and to share with others whilst also working autonomously.
- You like to work in environments with predefined processes.
- You are a fine team player, collaborative, enthusiastic and willing to continuously seek how things can be done better. *Further details on position:*
- Full time contract.
- Homeworking 2 days per week.
- The role is based in Louvain-la-Neuve (Belgium).
- Full time working regime though with flexible

working hours
, leading to a nice work-life balance.
- In-house training + close follow-up and support.
- Enjoy an attractive salary package, with numerous fringe benefits variable bonus, company car, mobile phone, group
- and hospitalization insurance.
- Fully supported: IT tools/connection, laptop.
- You will be part of a bigger team of about 15 people (Area Sales Managers, Project Managers
- and Spare Part officers) covering France, Belgium, Netherlands, Luxembourg and the DomTom. *Have we sparked your interest?* Please send the application (cover letter and CV) to inge.vandeurzen@ext.krones.com with the job title in the subject line.