IT Support Technician L2

We are looking for a hands-on IT Support Technician to join our client's on-site IT team and provide dedicated IT support within a specialized laboratory environment. Our client is an international company operating in the biotechnology and pharmaceutical sector. You will work closely with their internal IT teams, laboratory staff and scientists, acting as a key point of contact for day-to-day IT support and ensuring the smooth operation of IT systems and laboratory equipment. This role offers the opportunity to work in a highly technical and scientific environment, supporting critical laboratory operations while collaborating with a wide range of technical and business stakeholders.

Key Responsibilities
- Provide hands-on, on-site IT support for laboratory users, scientists and research teams.
- Install, configure, maintain and troubleshoot Windows workstations, laboratory PCs, peripherals and network-connected instruments.
- Support the connectivity of laboratory equipment to the corporate and dedicated laboratory networks.
- Troubleshoot network-related issues involving TCP/IP, LAN, VLANs, DHCP, DNS, IP configuration and device communication.
- Operate within a segmented and secured laboratory network environment, ensuring compliance with network isolation and security requirements.
- Support the installation, relocation, replacement and upgrade of laboratory instruments and associated IT components.
- Perform first-line technical diagnosis, identifying whether issues originate from hardware, operating systems, applications, network connectivity or laboratory equipment.
- Provide support for Microsoft 365, Active Directory / Entra ID, endpoint management, antivirus, printing and authentication services.
- Act as the on-site technical contact for remote infrastructure, network and application teams, providing hands-on assistance when required.
- Coordinate technical interventions with laboratory users, internal IT teams and external equipment vendors.
- Follow established ITIL processes for incident, request, change and problem management.
- Ensure all interventions and configuration changes are properly documented and carried out in a controlled manner, minimizing disruption to laboratory activities.
- Maintain accurate inventories of laboratory IT assets, workstations, connected instruments and peripherals.
- Identify recurring technical issues and proactively suggest improvements to system reliability, standardization and supportability.
- Ensure compliance with IT security policies, endpoint protection standards, patching requirements and approved network configurations.
- Work closely with the wider on-site IT support team while acting as the subject matter expert for laboratory-specific IT requirements. Required Skills & Experience
- Proven experience in hands-on IT support, ideally within a laboratory, pharmaceutical, biotechnology, manufacturing or other regulated environment.
- Strong knowledge of Windows operating systems, workstation support and enterprise IT environments.
- Good understanding of networking fundamentals, including TCP/IP, VLANs, DHCP, DNS, switching and firewall concepts.
- Experience troubleshooting network-connected devices and specialized equipment.
- Understanding of network segmentation, security policies and endpoint protection.
- Familiarity with Microsoft technologies such as Microsoft 365, Active Directory / Entra ID and Intune.
- Knowledge of ITIL processes, particularly incident, request and change management.
- Ability to troubleshoot complex issues involving hardware, software, operating systems, applications and network infrastructure.
- Experience working with external equipment vendors and coordinating technical interventions.
- Strong problem-solving skills and the ability to take ownership of technical issues from diagnosis to resolution.
- Excellent communication skills, with the ability to interact effectively with both technical teams and non-technical laboratory users. Languages
- Professional fluency in English is required.
- Dutch is considered a strong advantage.