IT Incident

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belgium Telenet Temps plein

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Join the Infrastructure & Operations Tribe
Do you enjoy solving complex issues, coordinating critical situations, and continuously improving services? Then this role might be for you.
As an Incident & Problem Manager, you'll join the Central Operations team. This is the operational heartbeat of Telenet. Together with colleagues across IT, fixed network, and mobile network teams, you help keep our services available, reliable, and performing at their best. No two days are the same. You'll work with a wide range of stakeholders, lead incident coordination, and drive improvements that make a real difference for our customers.

Your role as Incident & Problem Manager
As an Incident & Problem Manager, you will:

Coordinate major incidents and service outages, ensuring fast resolution and clear communication. Monitor incident handling and make sure support teams meet agreed SLA targets. Act as the main escalation point for business stakeholders during operational issues. Lead root cause analyses and drive both reactive and proactive problem management. Collaborate with teams across IT, fixed and mobile networks to improve service reliability and performance. Participate in an on-call rotation and support operational readiness for new projects and changes.

We are looking for someone who is available to start by January at the latest.

Your profile as Incident & Problem Manager
We're looking for someone who combines analytical thinking with strong communication skills.

You have at least 2–3 years of experience in Incident Management, Problem Management, Operations, or a similar environment. You hold a bachelor's or master's degree or have equivalent experience. You have a solid understanding of our IT landscape and ITIL-based processes. You can translate technical information into clear business language. You remain calm and decisive when working under pressure. You are proactive, eager to learn, and focused on continuous improvement. You communicate fluently in English and enjoy working with diverse teams and stakeholders.

Our offer to you
At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we expect commitment and impact, and we’ll give you the trust and freedom you need to make a difference. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

Company car Meal vouchers and eco vouchers Telework allowance or net expense allowance Mobile phone, mobile subscription and laptop Employee discount on your home internet, digital TV, and mobile subscriptions Collective bonus and individual bonus (aligned with your performance) A comprehensive flexible benefits plan with a wide range of options: from financial benefits and additional time off to a bicycle lease, supplemental ambulatory insurance for you and your family, and IT or office equipment Hospitalization insurance (including an ambulatory plan) and group insurance 20 days of paid leave and 12 compensatory days off On-call reimbursement

We value your ongoing development, investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together. We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?
Do you see a match with our position? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

IT Incident

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