Front Office Manager
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Hospitality Talents is a leading recruitment agency specializing in connecting top-tier hospitality professionals with prestigious employers.
Our client is a lifestyle hotel located in the vibrant heart of Antwerp. As part of an international hotel group, they offer a unique and personalized experience for both business and leisure travelers, combining modern design with exceptional service.
To strengthen their Front Office team, they are seeking a passionate and driven Front Office Manager who will take responsibility for the daily operations of the reception and contribute to the growth of the hotel.
Key Responsibilities
- Team Leadership: Daily supervision, coaching, and motivation of the Front Office team.
- Operational Excellence: Actively work at the reception, supporting the team during peak times, and ensuring smooth check-in/check-out processes.
- Guest Experience: Monitor and enhance guest satisfaction, handle feedback, and resolve complaints professionally.
- Collaboration: Liaise with Housekeeping, F&B, and other departments to ensure seamless operations.
- Administrative Oversight: Manage reservations, billing, payments, and cash handling with precision.
- Process Optimization: Improve Front Office procedures and workflows to enhance efficiency.
- Training & Development: Onboard and mentor new and existing staff.
- Performance Tracking: Monitor operational KPIs and contribute to continuous improvement initiatives.
- Representation: Maintain a professional and welcoming reception environment.
Requirements
- Experience: Proven track record in Front Office within the hospitality sector, preferably as a Front Office Manager, Assistant Manager, or Supervisor.
- Leadership: Strong people management skills, with the ability to coach, motivate, and develop team members.
- Hands-On Mentality: Combines leadership with a willingness to support operations during busy periods.
- Guest-Focused: Professional, representative, and service-oriented approach.
- Organizational Skills: Ability to prioritize tasks and maintain overview during high-pressure situations.
- Administrative Strength: Meticulous attention to detail in administrative tasks.
- Languages: Fluent in Dutch and English.
- Flexibility: Adaptable to the operational realities of a hotel environment.
- Technical Skills: Proficiency in Opera PMS is a significant advantage.