Front Office Manager

Il y a 6 heures

Antwerp, Flanders, Belgique Hospitality Talents - Recruitment Agency Temps plein
Job Description

Hospitality Talents is a leading recruitment agency specializing in connecting top-tier hospitality professionals with prestigious employers.

Our client is a lifestyle hotel located in the vibrant heart of Antwerp. As part of an international hotel group, they offer a unique and personalized experience for both business and leisure travelers, combining modern design with exceptional service.

To strengthen their Front Office team, they are seeking a passionate and driven Front Office Manager who will take responsibility for the daily operations of the reception and contribute to the growth of the hotel.

Key Responsibilities

  • Team Leadership: Daily supervision, coaching, and motivation of the Front Office team.
  • Operational Excellence: Actively work at the reception, supporting the team during peak times, and ensuring smooth check-in/check-out processes.
  • Guest Experience: Monitor and enhance guest satisfaction, handle feedback, and resolve complaints professionally.
  • Collaboration: Liaise with Housekeeping, F&B, and other departments to ensure seamless operations.
  • Administrative Oversight: Manage reservations, billing, payments, and cash handling with precision.
  • Process Optimization: Improve Front Office procedures and workflows to enhance efficiency.
  • Training & Development: Onboard and mentor new and existing staff.
  • Performance Tracking: Monitor operational KPIs and contribute to continuous improvement initiatives.
  • Representation: Maintain a professional and welcoming reception environment.

Requirements

  • Experience: Proven track record in Front Office within the hospitality sector, preferably as a Front Office Manager, Assistant Manager, or Supervisor.
  • Leadership: Strong people management skills, with the ability to coach, motivate, and develop team members.
  • Hands-On Mentality: Combines leadership with a willingness to support operations during busy periods.
  • Guest-Focused: Professional, representative, and service-oriented approach.
  • Organizational Skills: Ability to prioritize tasks and maintain overview during high-pressure situations.
  • Administrative Strength: Meticulous attention to detail in administrative tasks.
  • Languages: Fluent in Dutch and English.
  • Flexibility: Adaptable to the operational realities of a hotel environment.
  • Technical Skills: Proficiency in Opera PMS is a significant advantage.