Technical Business Analyst
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About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Technical Consultant – NCR Voyix Professional Services Retail Solutions
Location:Brussels area
Work area:Benelux Area (Primarily Belgium). Onsite with the customer 3 days a week
About NCR Voyix
At NCR Voyix, we are committed to driving innovation, simplifying customer experiences and ensuring growth for our clients. For nearly 140 years, we have been the global leader in consumer technologies, transforming digital commerce experiences across retail and restaurants. Our legacy of success and commitment to innovation empowers us to deliver platform-led technology and best-in-class services for our customers. We enable businesses to meet their goals, whether improving efficiency or building differentiated customer experiences.
From cutting-edge software to on-the-ground services, we exist to help businesses of any size turn everyday interactions into meaningful moments. NCR Voyix is headquartered in Atlanta, Georgia with approximately 15,000 employees in 35 countries.
Position Summary
In addition to having experience as a Business Analyst or Customer Product Owner, you have a technical background in IT and a strong grasp of the needs and preferences of retail customers.
You have experience in building lab environments, and deploying and troubleshooting software. You have a good general IT knowledge, and enjoy building, testing and troubleshooting IT systems
Possessing a minimum of 10 years of demonstrated market experience and adeptness in managing stakeholders, you excel in establishing clear expectations and effectively navigating operational work environments.
Key Areas of Responsibilities
·Deployment and Technical troubleshooting
oExperience with deploying, testing and troubleshooting software
oBuilding and testing retail lab environments, and technical troubleshooting in these environments
oCreating and reviewing configuration files – ideally JSON
oExperience with and working on agile projects.
oAbility to assist PM with sprint planning where required.
oDelivery of new software versions to the customer, including configuration changes examples and backward compatibly changes in case needed.
oAssure that all correct components have been installed and that basic sanity tests are run.
oValidate with sanity and integration test new functions developed against approved requirements.
oUtilise analytical skills, problem-solving capabilities, and in-depth solution knowledge to conduct readiness for deployment evaluations.
oIntegration support of various NCR Voyix products into a customer solution.
·Defect Analysis
oIdentify defects in the solution, and log and track them in our issue tracking tool
oAnalyse defects and provide diagnosis against original requirements.
oHelp develop testing requirements and plans to validate application changes and supporting business processes.
oTrain internal and external QA teams on what the functionality of developments is intended to achieve.
oProvision of technical project support on customer sites, up to customer project acceptance.
oWork closely with developers, QA teams, and customers for deeper analysis as required.
·Requirements Analysis
oCustomer focal point, understand customer business and technical solution & environment
oGather customer requirements on new features/changes proposed for POS and Self-Checkout systems.
oDraft epics in consumable format for all stakeholders with acceptance criteria.
oPropose design ideas, based on existing solutions to identify any potential adverse impacts.
oIdentify gaps and use previous retail and IT knowledge to analyze a range of options.
oFacilitate meetings/workshops to evaluate paths, keeping the colleague and shopper experience at the heart of what we do.
·Solution Design
oWrite Epics and/or user stories intended for a broad audience, achieving the balance between technical and non-technical information and other ad-hoc documentation to assist the customer in understanding the solution.
oOwn solution design sessions, working closely with development to achieve aims, whilst adhering to the roadmap.
oCross functional working to pull the solution together ensuring end-to-end thinking and achi
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