Head of Endpoint Services
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Make your mark for patients
We are looking for a Head of Endpoint Services who is strategic, collaborative and user-focused to join our Digital Workplace Services team, based in our Braine l’Alleud office, in Belgium.
About the role
You will lead the strategy and delivery of digital workplace services that help UCB employees work securely, communicate and collaborate worldwide. Your scope includes employee devices, endpoint security, mobility, printing and advanced workplace computing. Combining technology leadership with a focus on user experience, you will ensure these services remain reliable, modern and cost-effective. You will lead the team, oversee budgets and suppliers, and drive improvements that respond to evolving business needs and emerging technologies.
Who you’ll work with
You will be working in a team that delivers and continuously improves digital workplace services for colleagues across the globe. You will collaborate with technology teams, business stakeholders and senior leaders across Europe, North America, Latin America and Asia Pacific. You will also work closely with external service providers and project teams, aligning priorities and supporting the successful introduction of new workplace solutions.
What you’ll do
Define and deliver the global strategy for digital workplace, endpoint security and mobility services, balancing user needs, security, innovation and costWork with our MSPs to deliver seamless end to end services and drive innovationOwn service delivery and operational processes, driving continuous improvements in reliability, support and the employee experienceManage capital and operating budgets, secure project funding, and oversee supplier contracts and external resourcesLead and develop your team, building the skills, collaboration and succession plans needed to support current and future prioritiesOversee major workplace technology programs, coordinating delivery and change management to support adoption across the businessPartner with stakeholders worldwide to understand business needs and translate them into practical workplace solutions and service improvementsServe as the infrastructure contact for the Bring the Trial to the Patient initiative, coordinating infrastructure-related activities and responsibilitiesInterested? For this role we’re looking for the following education, experience and skills
At least 7 years of experience in technology management, preferably within technology infrastructure or business-facing technology servicesAt least 5 years of experience in people management, with experience leading teams in technical support and development environmentsExperience working with MSPs and with vendor and service managementBudget management experience, alongside supplier, contract and service management experienceExperience managing endpoint infrastructure at a technical or leadership level, with practical knowledge of Microsoft Office 365 and device management technologiesExperience delivering technology upgrades, health checks and migrations, supported by strong project and program management skillsKnowledge of structured service management and business change management practices, with relevant service or project management certificationStrong communication, presentation, negotiation and problem-solving skills, with the ability to influence senior stakeholders and collaborate across culturesAre you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you
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