Spvr/Lead - Dispatcher (BE)

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Job Details

Under broad direction of the Operations Manager, he/she performs lead dispatching functions for our Brussels operations team. World Courier offers an exciting and dynamic work environment with plenty of room as well as an intersting salary package. Initial training is also foreseen.

Responsibilities:

Responsibility for the daily running of the Dispatch and drivers department, to ensure that personnel are working to their full potential, that work is evenly distributed among staff and to ensure the equipment is being utilized correctly

To ensure that customers are receiving the highest level of Customer Service from our vendors

Observe and evaluate workers & vendors performance and to offer assistance where required in the Dispatch and driver department

Ensure that Staff & Vendors are up to date on all aspects of their role and are fully trained in their disciplines. All new guidelines and technologies are to be immediately implemented

Keep staff & vendors regularly informed of any new operational issues which may impact on their duties

Identifying, sourcing and onboarding of new vendors

Assessment of current vendors, reviewing performance levels, new lane assessment and negotiating costs down where possible

Assist in contingency planning and identify future issues, e.g. storms, pandemic planning

To identify areas in the Dispatch department where change may be required and implement the change if appropriate

Conduct regular meetings to discuss the running of the Dispatch and Driver department

To plan, prepare and devise shifts schedules & ensure the department is always adequately covered

Ensure all regulatory requirements (including but not limited to ADR, Air Cargo security, GDP, AEO) are strictly adhered to throughout the operation

Have regular contact with Management to discuss customer complaints and any issues. Suggest change where necessary

Assist in Recruitment and training of new personnel

Conduct and document monthly/annual performance reviews with all staff

Ensure all staff are up to date with current guidelines and all SOP's are completed within set time parameters

Ensure CAPA's and event note levels stay at a minimum

Ensure CAPA's are investigated, managed, implemented and responded to in agreed timelines

Prepare reports as requested by Operations Manager and leadership team

Be first point of contact for out of hours incidents to ensure the smooth running of the operation

Tight control and review on Dispatch & Driver related KPI’s

Vendor management and reviewing invoices based on Vendor Service Agreements

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Requirements and Ability:

Minimum of 5 years of Operational experience

Minimum 3 years Dispatch and Warehouse experience and/or formal qualification

Minimum 3 years of Experience in temperature control management

Must have experience and knowledge of Live Animals Handling

Must have strong experience and knowledge of handling ADR, Air Cargo Security, GDP, AEO

Must have strong experience and knowledge of Dispatch, Warehousing / Operational tasks

Must have experience managing relationships with key vendors

Must be available to provide an on-call service out of hours in case of emergencies

Must be flexible with working hours, shift rotation is a requirement.

Work independently and be flexible (work in shifts 06.00 - 19.00)

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

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