Senior program manager | Hasselt | Hybrid | Fulltime

Job description
solutions.

Key Responsibilities:

Program & Client Coordination
• Act as the day-to-day operational lead for assigned client programs
• Coordinate all client touchpoints (emails, tickets, calls) in a timely and professional manner
• Facilitate collaboration across internal departments and third-party vendors
• Support the account management teams with their daily client management activities where needed
• Coordinate ongoing program deliverables, reports, meeting notes, and documentation of/updating of project procedures
• Participate in weekly client calls and quarterly business reviews

Project Implementation
• Take ownership of project implementations from initial planning and client alignment through execution, go-live, and post-implementation optimization
• Maintain clear and structured implementation documentation, process flows, and operational procedures
• Continuously evaluate implemented processes and identify opportunities for further optimization, efficiency improvements, and enhanced client experience
• Ensure operational readiness and successful handover into daily business operations after project completion

Client Relationship & Quality Coordination
• Help developing trusted relationships with client services teams and key client stakeholders
• Monitor program health and ensure SLAs, KPIs, and quality standards are consistently met
• Drive process improvements and identify opportunities for optimization
• Handle escalations from issue identification to resolution
• Assist in preparing client audits and quarterly business reviews

Reporting & Financial Coordination
•Prepare internal and external reports (daily, weekly, monthly metrics)
• Support monthly invoicing activities with accuracy and timeliness

Profiel

What You Bring:
• Initial successful experience in a similar coordination, operations, or client service role—experience in pharmaceutical, fulfillment, or digital industries is a strong plus
• Strong client-first mindset, focused on understanding client needs and delivering measurable value
• Out-of-the-box mindset to translating client challenges into clear, achievable solutions
• Ability to balance strategic thinking with operational hands-on delivery to ensure solutions actually work for clients
• Ability to combine creative thinking with practical execution
• Analytical, process driven and critical mindset with a continuous improvement focus
• Comfortable working with figures and data
• Strong organizational, administrative and time management skills to handle various deadlines simultaneously
• Proficient written and verbal communication skills in Dutch, French and English (any additional language is a plus)
• Comfortable using Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, Teams)
• Ability to communicate effectively with senior stakeholders, external partners and technical teams alike
• Eager to learn and pro-actively take ownership
• Professional Bachelor or university degree preferred

Aanbod

Aanbod

Bruto maandsalaris: € 3281,94
Maaltijdcheques €10/gewerkte dag
Thuiswerkvergoeding: €100/maand
Internetvergoeding: €20/maand
Groepsverzekering

Werkschema:
Hybrid/Thuiswerk
Voltijds 39u/week
Maandag tot en met donderdag: 08u45 - 17u30
Vrijdag: 08u45 - 16u30

Geïnteresseerd?

Dan willen we graag meer van je weten Solliciteer via de blauwe "SOLLICITEER" knop en we nemen binnen 48 uur contact met je op.
Heb je nog verdere vragen? Dan mag je mailen naar hasselt.182@adecco.be of bellen naar 011 / 22 11 63 (druk op 2).

Na een positief intakegesprek bekijken we samen jouw kandidatuur en sturen we deze door naar onze klant. Als de klant jouw profiel ziet zitten, word je uitgenodigd voor een gesprek en mogelijk vervolginterviews bij de klant zelf.

Wij staan je bij gedurende het hele proces en houden je op de hoogte van alle ontwikkelingen.
We kijken ernaar uit om jouw potentieel te ontdekken en te verwelkomen. Tot snel