Customer Service Representative
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Min. 3 years of experience in a similar role in an international sales organization, preferably within the medical devices or life sciences industry
EducationMinimum a Bachelor degree in languages or an economic orientation or equivalent through experience and/or training.
The Customer Service Representative acts as a liaison between the Customer and back office functions.
Accountabilities
Assist with complaints, orders, errors, account questions, billing, cancellations and other queries; Handle customer inquiries in a timely, accurate and professional manner to solicit customer satisfaction through the resolution of issue(s); Greet customers warmly and ascertain problem or reason for calling; Responsible for triaging the call and electronically referring the account to the appropriate area for resolution; Responsible to collect and process order intake. Assist with placement of orders, refunds, or exchanges; Open and maintain customer accounts by recording and updating account information; Recommend potential products or services to management by collecting customer information and analyzing customer needs; Contribute to team effort by accomplishing related results as needed; Facilitate shipping and transport enquiries; Aid in product recalls; Logging and administering of service requests.Profile requirements
Bachelor degree in languages or an economic orientation or equivalent through experience; Min. 3 years of experience in a similar role in an international sales organization, preferably within the medical devices or life sciences industry; Working knowledge of the order process workflow; Excellent multilingual verbal and written communication skills (English / Spanish / Dutch) Well-developed listening skills Excellent analytical and organization skills Excellent telephone skills Able to multitask Well-developed documentation skills Good interpersonal skills combined with the ability to make an impact Able to resolve conflicts Thrives in a fast-paced and changing environment; Experienced user of MS Office & ERP systems; Knowledge of Salesforce is a plus.Interested?
We offer
you a challenging job in an exciting environment, working for top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team in a highly innovative environment. You will have freedom to shape your work and shape your job. Your input is highly appreciated.
Of course
we offer
you a fitting compensation package which includes a Flexible Income Plan.
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