Customer Service Clerk
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We, at Leggett Dynamics, are searching for a Customer Service Clerk (m/f/d) within our Branch Customer Service team to help support our Automotive business. Did you know we are the world’s leading designer and manufacturer of seating support and comfort systems for transportation manufacturers, as well as tier one and two suppliers within the automotive industry? That’s right Our automotive products fall into four primary groups: Seating and Lumbar support, Motors, Actuators and Massage Systems. If you join our team, your work will ensure people across the world have a little more comfort in their lives.
As a Customer Service Clerk (m/f/d), you will play a key role in ensuring excellent customer service and the smooth coordination of customer demand and supply activities. Your contributions will have a direct impact on the business by maintaining high service levels, strengthening customer intimacy, and supporting efficient supply chain operations. The team you will be working with is a collaborative group of customer service, manufacturing, sales, and operations professionals focused on delivering outstanding customer satisfaction.
Additionally, you’ll:
- Build and maintain strong customer relationships, acting as the primary contact for supply-related matters
- Monitor demand changes and gather customer insights to support accurate planning
- Resolve order, delivery, returns, packaging, and supply issues to ensure high service levels and customer satisfaction
- Manage customer data exchange, supplier portals, and demand communication, ensuring accurate ERP planning
- Coordinate customer-specific supply requirements and packaging approvals
- Escalate and communicate supply risks in a timely manner.
- Promote a safety-first culture and maintain a safe working environment
To be successful in this role, you’ll need:
- Bachelor's Degree in Supply Chain Management or Business Administration
- 2-3 years of relevant experience in similar role
- Experience in production area
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