Senior Product Manager, Platform

Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you

Role Overview

Magnet One is the connective layer across our product portfolio, and the platform team builds the foundations every other team depends on: how customer organizations are structured, how users prove who they are, how purchases turn into working access, and how our own teams support all of it.

Our customers are getting larger and structurally more complex
- bigger agencies, federated deployments, stricter identity and data residency requirements
- and the foundational decisions ahead deserve dedicated ownership rather than being made a ticket at a time. That's the role: one person who owns this domain end to end and gives it a deliberate direction.

This is a builder's role with an unusually direct line to customer pain. Our administrators are IT and operations staff at law enforcement agencies, government labs, and enterprises
- people who work under strict security policies, have limited tolerance for surprises, and often manage access for dozens or hundreds of investigators. Getting their experience right is a competitive advantage. Getting it wrong shows up as support tickets, stalled deployments, and renewals at risk.

What You'll Do

You'll be the product owner for five connected areas, listed in the order we expect you to take them on.
1. Account-level administration (the immediate priority) The way customer organizations are modeled and managed in Magnet One: org and sub-org structure, user lifecycle, roles and permissions, seat and entitlement visibility, delegated administration for large or federated agencies, and the audit trails their security teams require. You'll own the permissions model itself — what roles exist, what they can do, and how that scales as customers get larger and more complex.
2. Identity and access Single sign-on (SAML/OIDC), directory-driven provisioning and deprovisioning (SCIM), multi-factor and session policy, service accounts and API credentials, and the migration path for customers on older authentication paths. Much of this is table stakes in enterprise procurement, and gaps here surface early in security reviews.
3. Order fulfillment The path from a closed deal to a customer with working access. Entitlement provisioning, renewals and co-termination, trials, and the handoffs between our commercial systems and the platform. Your goal is to shorten time-to-access and eliminate the manual intervention this process requires today.
4. Deployment site and regional footprint Where customer data lives and how we decide to expand. You'll own the logic for placing a customer in the right region at provisioning time, the constraints that drive that choice
- data residency and sovereignty rules, agency policy, latency, regional service availability
- and the analysis behind opening new regions. That means building the business case: which deals are blocked today by the absence of a region, what demand justifies the cost of standing one up, and what the sequencing should be. You'll also own how region is surfaced to customers and to sales, and what happens when a customer needs to move.
5. Internal tooling The consoles our support, customer success, and operations teams use to administer accounts, resolve entitlement issues, and assist customers safely
- with the auditability that assisting a customer's account demands.
Across all five, you will: Work directly with three or more engineering teams and their architects, in their language, on their design decisions. Talk to customer administrators regularly and bring their reality back into the roadmap. Sequence work across teams and make the tradeoff calls when platform investment competes with feature delivery. Define what "good" looks like
- provisioning success rates, time-to-first-login, admin task completion, support ticket volum