Account Manager
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About the role
The role is based in Belgium and will cover the Belgian market and international accounts managed by Acolad’s Belgian division.
As a hands-on, sales-focused account professional, you will be responsible for driving revenue growth within your portfolio by building strong customer relationships and actively converting opportunities into tangible business results.
This role requires a proactive, high-touch approach, combining practical account management with direct selling, upselling, and cross-selling activities.
You will work closely with clients to understand their needs, address risks early, and consistently identify ways to expand the partnership while keeping a clear focus on execution and pipeline growth.
Key Responsibilities
- Build strong client relationships through regular contact
- Drive upsell and cross-sell opportunities
- Manage day-to-day account needs and requests
- Monitor account health and mitigate risks
- Coordinate with internal teams to ensure smooth delivery
- Keep CRM data, pipeline, and forecasts up to date
- Support issue resolution and client satisfaction
Goals & Derivables
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Grow revenue within assigned accounts
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Maintain a healthy, active sales pipeline
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Execute clear actions from account plans
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Contribute to business reviews and follow-ups
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Track performance (revenue, risks, opportunities)
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Ensure high customer satisfaction and retention
Requirements
- Native or fluent in Dutch, with good command of French preferred, and solid proficiency in English
- At least 5 years experience in a similar account management or business development position, with a proven track record of managing and growing large, complex and enterprise accounts (across diverse industries);
- Experience working in the technology sector, with familiarity with tech-driven solutions and environments
- Strong, operational knowledge of sales management tools (e.g. Salesforce);
- Ability to spend time on-site in our Brussels office