IT Support

Il y a 15 heures

Brussels, Brussels, Belgique Michael Page Temps plein

Gratuit avec email ou Google

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Gratuit avec email ou Google

Provide Level 1 and Level 2 support for end-user environments (Windows, M365, IT equipment).
Install, configure, maintain, and troubleshoot laptops, desktops, and peripherals.
Manage incidents through a ticketing system and ensure proper resolution or escalation.
Support network, telephony (VoIP), and mobile (iOS) issues.
Assist with collaboration tools (Teams, Zoom, Webex) and meeting room technologies.
Document solutions and contribute to continuous improvement initiatives.
Collaborate with European IT teams on projects and deployments.
Participate in on-call rotations and occasional out-of-hours work for rollouts or events.

Degree in IT or equivalent experience.
4 to 6 years of experience in IT support, ideally within a professional services environment.
Strong technical skills (Windows 11, M365, networking, Citrix, VoIP).
Familiarity with ticketing tools (e.g., ServiceNow).
Excellent analytical and problem-solving skills with the ability to prioritize tasks.
Strong communication and customer service mindset.
Ability to work under pressure and interact with stakeholders at all levels.
IT certifications (e.g., A+, Microsoft) are a plus.
French or Dutch and English