Deputy Team Leader

Job description

The company is undergoing a major integration.

As experienced operational resources are mobilised to support the transformation programme, including senior team members with critical business knowledge, additional capacity is required to secure day-to-day operations. The Reconciliation function is therefore strengthening its organisation to maintain BAU continuity, service quality and operational control throughout the transition.

Responsibilities :

·       Coordinate and supervise the day-to-day activities of the Reconciliation teams: approximately 8-10 people in Brussels and 25 in India.

·       Act as the operational right hand to the Team Leader, helping structure priorities, allocate workload, delegate effectively and maintain oversight of daily deliverables.

·       Manage a high-volume operational mailbox, ensuring requests, breaks, incidents and escalations are triaged, assigned, followed up and closed within expected timelines.

·       Provide hands-on guidance to reconciliation analysts, advise on complex cases and support the resolution of reconciliation breaks and operational issues.

·       Identify issues requiring escalation and route them quickly to the appropriate operational, technology, management or stakeholder teams.

·       Ensure continuity and quality of BAU reconciliation activities within an Asset Management environment, with a strong focus on operational discipline, controls and deadlines.

·       Coordinate effectively between onshore and offshore teams, maintaining clear communication, ownership and follow-up across locations.

·       Contribute to continuous improvement of reconciliation processes, organisation and operating procedures.

Required Expertise :

·       Strong operational experience in reconciliation within Asset Management, Fund Operations, Securities Operations or a comparable financial-services environment.

·       Solid understanding of reconciliation processes, breaks investigation, exception management and operational controls.

·       Good knowledge of SWIFT messages and flows relevant to reconciliation activities.

·       Proven ability to organise high-volume BAU activities, prioritise, delegate and coordinate multiple stakeholders and teams.

·       Ability to coach colleagues, provide practical advice and remain hands-on when complex reconciliation issues need to be resolved.

·       Strong escalation judgement: ability to identify the right level of urgency, ownership and stakeholder for a given issue.

·       Leadership mindset with strong communication, problem-solving and stakeholder-management skills.

·       Experience with Aladdin is highly valued.

Requirements

·       Senior operations / reconciliation professional ready to take a coordination and deputy leadership role.

·       Comfortable combining people coordination with hands-on operational problem solving.

·       Highly organised and able to operate in a fast-paced environment with significant volumes and competing priorities.

·       Confident working with geographically distributed teams and an expanding offshore delivery model.

·       Pragmatic, reliable and able to maintain BAU stability during a major organisational and operational transformation.

·       Comfortable to work in French and English.

·      Brussels' based - at least 3 days per week.