IT Support Specialist L1

Il y a 4 heures

Brussels, Brussels, Belgique Michael Page Temps plein
  • Provide first IT support to internal users (onsite and remote)
  • Diagnose and resolve hardware, software, and network issues
  • Manage and track incidents and service requests using a ticketing system
  • Install, configure, and maintain IT equipment (laptops, desktops, mobile devices)
  • Support Microsoft environments (Windows, Office 365, Teams, etc.)
  • Escalate complex issues to higher-level support teams when required
  • Ensure timely resolution of incidents within SLAs
  • Deliver a high level of customer service and user satisfaction
  • Contribute to IT documentation and knowledge base




    • Previous experience in IT support / Service Desk / Helpdesk - max 3 years of experience
    • Strong knowledge of Windows OS, Microsoft 365, and basic networking
    • Excellent communication skills in English (mandatory) - both written and spoken
    • Customer-focused attitude with strong interpersonal skills
    • Proactive, solution-oriented, and able to work independently
    • Ability to prioritize and handle multiple tasks efficiently

  • Opportunity to work in an international and dynamic environment
  • Exposure to diverse IT systems and technologies
  • Potential for long - term collaboration