Handover to Run Specialist

Job description

Context

The Handover to Run Specialist supports the defense sector in the controlled transfer of changes, releases, and new or modified services to the operational run organization. The focus is on operational readiness, completeness of run deliverables, alignment between project/change and run, and ensuring a controlled production deployment once a change has been implemented.
The role contributes to ensuring that changes enter the run environment in a controlled and sustainable manner.

Missions

• Structure and guide handovers of changes, releases, and other change initiatives to the run organization.
• Ensure that all necessary run deliverables are available, complete, and usable.
• Coordinate with project managers, service delivery managers, service owners, and other stakeholders regarding readiness and transfer.
• Support go/no-go decisions from a run perspective.
• Identify risks, dependencies, and gaps in the handover process.
• Help ensure that new or changed services are brought into operation in a controlled manner.
• Contribute to a uniform approach for handover to run within the hybrid Service Integrator.
• Ensure clear documentation, transfer agreements, and operational anchoring.

Additional Technical Questions

• Contract follow-up and service agreements (Expert, 10 years):
  How have you previously translated service management agreements into clear contractual or supplier agreements?

• Stakeholder and supplier management (Confirmed, 5 years):
  What elements do you consider crucial for professionally establishing supplier governance within a SIAM context?

• Service Management clauses and standards (Confirmed, 5 years):
  How do you ensure that contractual agreements are effectively workable in operational reality?

Roles

• IT Support Manager
• Expert

Skills

• Handover / Transition to Run (Expert)
• Service Transition and operational readiness (Expert)
• Process and documentation assurance (Expert)
• SIAM (Confirmed)
• Stakeholder alignment between project, change, and run (Confirmed)
• Risk identification and quality assurance during handover (Confirmed)
• Governance and decision-making around production deployment (Confirmed)
• ITSM / service transition principles (Confirmed)
• Structured and pragmatic approach (Confirmed)

Languages

• Dutch: Active knowledge
• English: Active knowledge
• French: Active knowledge

Locations

• Main address: Eversestraat, 1 - 1140 Evere
• Remote option: Hybrid

Requirements

1. 10 years of experience in contract management and translating service management agreements into clear contractual or supplier agreements
2. 5 years of experience in stakeholder and supplier management within a SIAM context
3. 5 years of experience with service management clauses and standards ensuring operational applicability of contractual agreements
4. Expert level skills in handover/transition to run, service transition and operational readiness, and process and documentation assurance
5. Confirmed skills in SIAM, stakeholder alignment between project, change and run, risk identification and quality assurance during handover, governance and decision-making around production introduction, ITSM/service transition principles, and a structured and pragmatic approach
6. Active knowledge of Dutch, English, and French languages