CDT-0026 Business Services Project Manager for HR

Deadline Date: Thursday 5 November 2026

Requirement Title: Business Services Project Manager for HR

Location: Brussels, Belgium

Full time on-site: Yes

Total Scope of the request (hours): 260

Required Start Date: As soon as possible

End Contract Date: 31 December 2026

Required Security Clearance: NATO Secret

Evaluation Methodology: Lowest Priced Technically Compliant

Special Terms and Conditions: The contractor will be responsible for complying with the respective national requirements for working permits, visas, taxes, social security etc. whilst working on site at NATO HQ Brussels, Belgium.

No special status is either conferred or implied by the host organisation, NATO HQ Brussels, Belgium to the contractor whilst working on site.

The contractor will be responsible for complying with all the respective National Health regulations in Belgium before taking up the position.

1. INTRODUCTION

The NATO Cyber and Digital Transformation (CDT) Division, led by the Assistant Secretary General (ASG), ensures ICT coherence across NATO’s 50+ civil and military bodies, serving over 25,000 users. Reporting to the Secretary General, the Assistant Secretary General provides strategic direction on enterprise ICT, digital transformation, IT acquisition and services.

In 2026, NATO is prioritising digital transformation, cloud migration and the transition towards becoming a more data-centric organisation. This strategic effort focuses on modernising business processes, enabling more effective use of digital technologies and artificial intelligence, and improving the integration of enterprise business services. By harmonising and optimising business workflows, NATO aims to increase operational efficiency, strengthen security, improve data quality and support coherent cloud adoption across the Enterprise.

As part of this effort, CDT is coordinating a Business Services Transformation programme to bring greater coherence, standardisation and modernisation to the NATO Enterprise Business Services landscape. This initiative supports the NATO Digital Transformation Implementation Strategy by addressing the need for improved alignment of processes, systems, data and service delivery models across NATO entities.

Within this broader programme, Human Capital/Human Resources (HR) has been identified as a key transformation stream. CDT is therefore seeking contractor support to lead and coordinate the HR stream of the Business Services Transformation effort. This includes leading an Enterprise HR Process Harmonisation exercise, coordinating HR-related business transformation activities, and providing oversight and coherence across ongoing enterprise-wide HR cloud and ERP-related initiatives.

2. TASKS

The contractor will provide program/project management and advisory support to CDT to drive the Enterprise Business Services Vision across the NATO Enterprise in the HR domain.

The scope of this work includes three tasks:

Task 1: Project Management, Stakeholder Management and Communication Management

The contractor will drive alignment and collaboration across NATO’s enterprise initiatives and business services, ensuring coherence and increased effectiveness across all organizational entities. Responsibilities include:

• Managing projects and initiatives: Execute project and program management of business services initiatives. Ensure delivery of scope within time and budgetary constraints.

• Stakeholder management: Engage regularly with stakeholders across NATO entities, including HR, Procurement, Legal, Finance and others, to promote synchronized efforts toward harmonizing enterprise business services.

• Documenting: Develop and maintain documentation artefact necessary for any of the outlined tasks.

• Managing risks: Maintain risk and issue registries, propose mitigation measures, and address challenges to enhance the successful delivery of business services transformation.

Task 2: Leading the HR Business Services Transformation track

The contractor will act as the main lead for the Business Services Transformation HR track, ensuring coherence, streamlined processes and operational excellence across NATO entities. Responsibilities include:

• HR stream leadership: Lead and coordinate the HR stream under the broader Business Services Transformation effort, acting as the main point of coordination for HR-related enterprise initiatives within CDT.

• Enterprise HR Process Harmonisation: Lead the Enterprise HR Process Harmonisation exercise, including planning, stakeholder engagement, coordination and facilitation of working sessions.

• Dependency management: Identify and manage dependencies between HR transformation activities and related enterprise initiatives, includ