Business Control and Operations Specialist
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- Own and oversee critical operational processes and control frameworks
- Act as the escalation point for complex operational cases and policy-related decisions
- Ensure compliance with internal procedures, AML/KYC, GDPR and regulatory requirements
- Manage sensitive customer and account-related operations
- Prepare and analyse KPI, SLA and regulatory reporting
- Drive process improvement initiatives and operational excellence
- Participate in audits, investigations and risk mitigation activities
- Support the implementation of new products, systems and operational changes
- Develop procedures and provide training to operational teams
- Bachelor's or Master's degree or equivalent through experience
- Minimum 3 to 5 years of experience within banking, financial services, insurance, or another highly regulated environment
- Solid understanding of retail banking operations and customer lifecycle processes
- Experience in AML/KYC, compliance, operational risk management, or process governance
- Strong analytical mindset with excellent attention to detail
- Experience with reporting, performance monitoring, and data analysis
- Knowledge of CRM systems, workflow tools, and financial services operations
- Strong stakeholder management and communication skills
- Hands-on, proactive, and solution-oriented approach
- Ability to manage complex cases while balancing regulatory requirements and customer experience
- Fluency in Dutch or French with professional proficiency in Dutch or French and English
- Permanent position within a growing and innovative financial institution
- Competitive salary package complemented by a broad range of fringe benefits
- High-impact role with significant autonomy and responsibility
- Opportunity to contribute directly to operational excellence and strategic initiatives
- Exposure to a wide range of stakeholders across the business
- Dynamic and collaborative working environment
- Professional development opportunities and long-term career prospects
- A culture that values ownership, continuous improvement, and customer focus
BUSINESS SUPPORT / OPERATIONAL CONTROL / BANKING OPERATIONS / RETAIL BANKING / AML / KYC / COMPLIANCE / OPERATIONAL RISK / PROCESS IMPROVEMENT / CUSTOMER OPERATIONS / GDPR / REPORTING / BUSINESS ANALYST / BRUSSELS / FINANCIAL SERVICES / OPERATIONS MANAGEMENT
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