Service Operations Engineer
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Description
Key Tasks:
Schedule timely, prepare rigorously and organize efficiently preventive or curative maintenance interventions on Kinetic PowerPack units that are covered by a service contract with RRSL (1 line support); Coordinate those interventions with the Field Service Technicians team;Analyse and resolve machine/system breakdowns, warnings (such as power losses, red & yellow alarms, observations) on Kinetic PowerPack units (1 line or 2 line support);Determine root cause and prepare technical reports, following system failures;Organize the implementation resolutions to technical issues in the field;Be part of the 24/7 support team, on a rotational basis (typically 1 every 6 weeks) to guarantee a 24/7 support world-wide, according an agreed work convention;Manage warranty claims, in coordination with the concerned internal departments;Organize regular review meetings with the concerned RR subsidiaries to ensure satisfactory support is given to the clients in the concerned region;Be a trainer at our training center in the factory. The trainees can be international RRPS service colleagues, service partners, or end clients.Stakeholders Management :
Coordination with the internal support teams (engineering, procurement, Field Service Technicians team,…);Support to RR subsidiaries (regular status review meetings, as well as on-demand support)Qualifications:
Engineering degree Electrical / Electromechanicalor Bachelor’s Degree in Electrical Engineering with 5 years experience in a similar role with a Multinational Company;Experience in a technical after sales department is an asset;Strong interpersonal and organizational skillsGood multi-tasking and time managementCustomer and service orientedLanguages: French and English. Another language in an asset;
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