Customer Success
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- Beantwoorden van klantvragen via e-mail, telefoon en chat
- Analyseren en oplossen van technische en functionele issues
- Proactief meedenken over verbeteringen in processen en klantbeleving
- Opvolgen en correct afhandelen van klantendossiers
- Samenwerken met interne teams (IT, product en sales)
- Ondersteunen bij onboarding en het geven van korte demo's
- Documenteren van terugkerende problemen en uitbreiden van de knowledge base
- Signaleren van opportuniteiten voor optimalisaties en extra dienstverlening
- Eerste ervaring binnen customer support of helpdesk
- Sterke communicatieve en klantgerichte vaardigheden
- Interesse in software, digitalisering of administratieve tools
- Analytisch, gestructureerd en probleemoplossend ingesteld
- Proactief en comfortabel met verantwoordelijkheid
- Flexibel en sterk in een dynamische omgeving
- Vlot Nederlands en goede kennis van Frans
- Een gevarieerde functie met zichtbare impact
- Doorgroeimogelijkheden binnen een groeiende organisatie
- Opleidingen en ondersteuning om je expertise verder uit te bouwen
- Moderne werkomgeving in Gent met flexibele werkmogelijkheden
- Aantrekkelijk salarispakket met extralegale voordelen
- Hecht team waar samenwerking en initiatief centraal staan
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Internship Customer Success
Il y a 7 heures
Ghent, Flanders, Belgique OTIV Temps pleinDescriptionWho we are OTIV is a Ghent-based company leading the autonomous revolution in rail. We are on a mission to increase safety and efficiency of railway operations by teaching rail vehicles to drive autonomously. By making trains more efficient and safer, we actively contribute to a modal shift and a greener future. We bring this vision to life by a...
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Customer Success Manager
Il y a 5 heures
Ghent, Flanders, Belgique Temps pleinAre you a strategist who can deeply understand client needs and turn them into lasting partnerships? A problem-solver who ensures every customer gets maximum value from their investment? If so, we’re looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey, drive adoption, and champion their...
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Customer Success Manager
Il y a 1 jour
Ghent, Flanders, Belgique Introw Temps pleinAre you a strategist who can deeply understand client needs and turn them into lasting partnerships? A problem-solver who ensures every customer gets maximum value from their investment? If so, we’re looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey, drive adoption, and champion their...
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Warehouse Analyst
Il y a 2 heures
Ghent, Flanders, Belgique Optioryx Temps pleinA warehouse manager sends us a year of order data and a floor plan. He wants to know how his warehouse is doing. How much do his pickers get done per hour? What does he pay for transport? What’s the fill rate of the shipping boxes and pallets? And what can he improve?Your job is to answer that with numbers he can act on.After that, you onboard the customer...
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Customer Success Manager Benelux
Il y a 12 heures
Ghent, Flanders, Belgique Peripass Temps pleinAre you passionate about building lasting relationships and ensuring customers achieve exceptional results? Do you thrive on driving value for clients while contributing to the success of a fast-growing scale-up that's transforming the logistics industry? If so, we have the perfect opportunity for you!Logistics? Maybe not what you dreamed of as a kid. But...
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Analytical Customer Success Manager ChargePlanner
Il y a 2 heures
Ghent, Flanders, Belgique RetailSonar Temps pleinAbout usWhere will the next fast-charging hub go? Will that petrol station survive the shift to EVs? Which highway corridor is about to become the next charging hotspot?These are the questions ChargePlanner, powered by RetailSonar, helps answer. We build AI-driven location intelligence software that helps CPOs, energy companies, and fleet owners across...
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Analytical Customer Success Manager Chargeplanner
Il y a 2 heures
Ghent, Flanders, Belgique LinkedIn Temps pleinAbout usMake sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Where will the next fast-charging hub go? Will that petrol station survive the shift to EVs? Which highway corridor is about to become the next charging hotspot?These are the questions ChargePlanner, powered by RetailSonar,...
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Warehouse Analyst
Il y a 4 jours
Ghent, Flanders, Belgique LinkedIn Temps pleinA warehouse manager sends us a year of order data and a floor plan. He wants to know how his warehouse is doing. How much do his pickers get done per hour? What does he pay for transport? What's the fill rate of the shipping boxes and pallets? And what can he improve?Are you ready to apply Make sure you understand all the responsibilities and tasks...
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Bilingual (Dutch-French) Analytical Customer Success Manager
Il y a 2 heures
Ghent, Flanders, Belgique RetailSonar Temps pleinAbout us Where will the next H&M open? Will that petrol station survive the rise of EVs? Which neighbourhood is about to become the next retail hotspot? These are the questions RetailSonar helps answer. We build AI-driven location intelligence software that helps Europe's largest retailers and service companies make smarter decisions about where to open,...
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Customer Success Manager Gen AI
Il y a 6 jours
Ghent, Flanders, Belgique DPG Media Temps pleinFunctieomschrijvingbrIs this your next job Read the full description below to find out, and do not hesitate to make an application.brVilvoorde -brAls Customer Success Manager Gen AI ben jij de drijvende kracht achter de adoptie en het succes van AI-oplossingen die gebouwd worden op het Eddy Agentic Platform. Waar onze Solutions Engineers de slimste agentic...
