Freelance Ticketing Manager
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As a Freelance Ticketing Manager your responsibilities are:
- Lead and structure a team of 6-7 event programmers in Belgium ;
- Act as the main point of contact for clients and internal stakeholders ;
- Oversee programming and configuration of client ticketing platforms ;
- Manage event setup including pricing, sales windows, dates, seat maps and inventory ;
- Monitor team KPIs, performance and service quality ;
- Analyse operational issues and identify long-term solutions and improvements ;
- Support the team in decision-making, prioritisation and reaching clear outcomes ;
- Contribute to the ongoing restructuring and development of the Belgian operation ;
A successful Freelance Ticketing Manager should have:
- Proven experience in people management and team leadership, ideally in a complex or changing environment ;
- High emotional intelligence, with the ability to understand different personalities, motivations and team dynamics ;
- Strong coaching and communication skills, combined with the ability to provide clear direction ;
- Experienced in stabilising teams, managing change and rebuilding engagement ;
- Calm, approachable and confident when dealing with challenging situations ;
- Strong stakeholder and client management capabilities ;
- KPI-driven and performance-oriented, with a structured approach to operational management ;
- Experience with ticketing systems, event technology or technical platforms is a strong plus ;
- Fluent in English ;
Our offer:
- Freelance leadership role within an international events organisation ;
- Opportunity to shape and stabilise a Belgian ticketing team ;
- Brussels North Station location ;
- Competitive day rate ;
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