Customer Success Manager
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
En continuant, vous acceptez nos Conditions d’utilisation & Politique de confidentialité.
Vyntra is looking for a Customer Success Manager with a strong understanding of payments to join our team in Mechelen.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
You'll manage an international portfolio of banking customers using our Transaction Observability platform, becoming their key point of contact and helping them get maximum value from Vyntra.
You'll need to understand the customer's payments environment, take a broader view of their priorities and challenges, and coordinate the right people across Vyntra to deliver the right outcomes.
What you'll be doing
- Own relationships with banking customers across Europe and internationally
- Build relationships across operational, technical and senior stakeholders
- Develop customer success plans and lead regular customer reviews
- Drive adoption, customer health, retention and long-term value
- Understand customer challenges and coordinate Product, Professional Services and Support around them
- Identify opportunities for account growth, upsell and cross-sell
- Bring customer insight back into the business and help influence our product and Customer Success approach
What we're looking for
Payments knowledge is important for this role. You don't need to be deeply technical, but you do need to understand the environment our banking customers operate in.
You'll ideally bring:
- Professional experience within payments, transaction banking, payment operations, payment processing, financial messaging or banking/payments technology
- Experience owning and developing complex B2B customer relationships
- Customer Success, Account Management, Client Relationship Management, Technical Account Management or similar experience
- The ability to understand the bigger picture rather than simply responding to individual customer issues
- Commercial awareness across adoption, retention and account growth
- Confidence working with business, operational and technical stakeholders
- Clear, concise communication and strong organisational skills
- Fluent English; French and/or Dutch would be a real advantage
Experience with SWIFT, SEPA, ISO 20022, Transaction Observability, fraud or AML would be particularly relevant.
We will also consider an exceptional enterprise Customer Success profile with strong financial services experience and a solid foundation in payments.
About Vyntra
Vyntra provides Transaction Observability and Financial Crime Prevention technology to more than 100 financial institutions worldwide.
Our Transaction Observability platform helps banks understand what's happening across complex transaction environments, investigate issues faster and improve operational resilience. xlxgzvr
The role is based in Mechelen with around two days a week in the office, alongside regular international customer travel.
-
Customer Success Manager
Il y a 3 jours
Maasmechelen, Vlaanderen, Belgique Vyntra Global Temps pleinCustomer Success Manager – Banking & PaymentsRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Why This RoleVyntra helps financial institutions understand, monitor and protect their critical transaction ecosystems. Our Transaction Observability platform gives banks real-time visibility into...
-
Partner Success
Il y a 3 heures
Maasmechelen, Vlaanderen, Belgique Career Wallet Temps pleinReady for a challenge?Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and...
-
Partner Success
Il y a 2 jours
Maasmechelen, Vlaanderen, Belgique YadaJobs Temps pleinReady for a challenge?Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and...
-
Partner Success
Il y a 6 jours
Maasmechelen, Vlaanderen, Belgique Just Eat Takeaway.com Temps pleinReady for a challenge?Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and...
-
Customer Service Fleet
Il y a 3 heures
Maasmechelen, Vlaanderen, Belgique Hays Temps pleinMechelen | NL/FR/ENG | Automotive branche | Fulltime | 12 ADV-dagenTake the next step in your career now, scroll down to read the full role description and make your application.Jouw werkgeverVoor onze klant in regio Mechelen, een internationale marktleider binnen de automotive industrie, kijkt Hays Antwerpen momenteel dringend uit naar een nieuwe collega....
-
Customer Service
Il y a 4 jours
Maasmechelen, Vlaanderen, Belgique Dixon & Company Temps pleinOnze klant is een gevestigde speler in field services en technologie, met een sterke reputatie in zijn sector.Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.Het bedrijf installeert en onderhoudt dagelijks nieuwe technologieën bij klanten ter plaatse, gaande van netwerken tot...
-
Office Manager
Il y a 3 heures
Maasmechelen, Vlaanderen, Belgique Vivid Resourcing Temps pleinWe're Hiring: Office Manager / Executive Assistant | MechelenIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Our client, a growing and innovative Medical Technology startup in Mechelen, is looking for a proactive, organised, and people-oriented Office Manager / Executive...
-
Client Relationship Manager – Banking
Il y a 3 jours
Maasmechelen, Vlaanderen, Belgique Vyntra Global Temps pleinEvery day, billions of financial transactions move through the world’s banking system. Vyntra helps financial institutions understand, monitor and protect those transactions.Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.Our Transaction Observability platform gives banks...
-
Assistant Store Manager
Il y a 3 jours
Maasmechelen, Vlaanderen, Belgique Zadig&Voltaire Temps pleinZadig&Voltaire is an upper-end brand founded in 1997. The signature of the brand comes from its fine materials such as cashmere, silk and leather. By revisiting basics in a casual and rock'n roll way, Zadig & Voltaire is the embodiment of a new type of luxury. Chic, laid-back, cool. To see the current collection: & Voltaire is looking for an Assistant...
-
Fleetsales Manager
Il y a 2 jours
Maasmechelen, Vlaanderen, Belgique XPENG Temps pleinIntelligently Moving Your WorldIf you think you are the right match for the following opportunity, apply after reading the complete description.XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL)...