Desktop Support

h3Senior Desktop Systems Administrator /h3pWe are seeking a highly motivated and technically skilled bDesktop Systems Administrator /b to support our enterprise infrastructure. This on-site role involves managing and maintaining client compute devices, operating systems, mobile platforms, and supporting technologies across multiple locations. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work independently in a fast-paced environment. /ph3Key Industry Keywords /h3pDesktop Support, Endpoint Management, Windows Administration, macOS Deployment, Linux Systems, Active Directory, Group Policy (GPO), JAMF Pro, Microsoft 365, Exchange Online, Mobile Device Management (MDM), IT Service Desk, Enterprise Infrastructure, Systems Integration, IT Security, Incident Response, Network Protocols (TCP/IP, DHCP, DNS, VPN), IT Asset Management (ITAM), Cisco Collaboration, Video Conferencing Systems, Office 365, Windows Imaging, System Deployment, Client Compute Solutions, End-User Computing (EUC). /ph3Job Highlights /h3ulliLocation: On-site — no remote work available /liliWork Schedule: Core business hours (8:00 AM – 6:00 PM); occasional after-hours support may be required /liliTeam Structure: Collaborate with cross-functional IT teams in a large-scale enterprise environment /li /ulh3Key Responsibilities /h3ulliProvide expert-level support for client compute devices (laptops, desktops, peripherals) and accessories in a large-scale enterprise environment. /liliManage and troubleshoot infrastructure technologies including WAN/LAN, TCP/IP, DHCP, DNS, VPN, and Active Directory. /liliDeploy, configure, and support operating systems including Windows, macOS, and Linux (Ubuntu, CentOS, RHEL). /liliValidate and troubleshoot Group Policy Object (GPO) Resultant Set of Policy (RSoP) and JAMF configuration profiles on endpoints. /liliManage user account lifecycle: creation, modification, deactivation, permissions, and directory maintenance (e.g., Active Directory). /liliSupport and troubleshoot Microsoft productivity suite: Microsoft Teams, SharePoint, Exchange/Outlook, and Office applications. /liliConfigure, deploy, and support mobile devices (Apple iOS and Android) across enterprise environments using Mobile Device Management (MDM) solutions. /liliSupport single
- and multi-site videoconferencing solutions and advanced conference room control systems (Cisco experience is a plus). /liliManage enterprise network printing infrastructure, including high-volume scanning-to-email and finishing unit operations. /liliParticipate in IT security incident response, including system imaging, malware remediation, and forensic support. /liliPlan and execute user and site relocations, including office moves and full-scale site migrations. /liliCollaborate with IT security teams to enforce endpoint compliance, patch management, and device hardening best practices. /liliParticipate in continuous improvement initiatives for End-User Computing (EUC), automation, and service delivery optimization. /li /ulh3Preferred Qualifications /h3ulli4+ years of experience in desktop systems administration and/or service desk administration in a large-scale enterprise environment. /liliAbility to work with minimal supervision — self-motivated, proactive, and solution-oriented. /liliExperience with client application packaging and deployment across Windows, macOS, and Linux platforms (e.g., using SCCM, Intune, or JAMF). /liliFamiliarity with IT asset management (ITAM) tools and standard inventory practices. /liliBachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. /liliRelevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Apple Certified Support Professional, JAMF Certified Administrator, or Cisco CCNA Collaboration). /liliHands-on experience with Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), or JAMF Pro for endpoint lifecycle management. /liliKnowledge of scripting languages (e.g., PowerShell, Bash, Python) for automation of routine desktop administration tasks. /li /ulpSkills: desktop support / end user computing (euc),windows 10/11 administration troubleshooting,macos / apple device support,itsm tools (servicenow, remedy, jira, etc.),os deployment imaging,active directory (user administration, permissions, group management),linux support (ubuntu, centos, rhel),microsoft 365 support (outlook, teams, sharepoint, office apps),hardware troubleshooting (laptops, desktops, printers, docking stations),jamf administration / mac device management /p