ServiceNow CSM Analyst-Developer

Il y a 3 heures
Brussels, Belgique Rhox Temps plein
pWe're looking for a ServiceNow CSM Analyst-Developer to implement business requirements as reliable Customer Service Management solutions. The work centres on hands-on CSM configuration, REST/SOAP integrations and an out-of-the-box-first approach that keeps customisation low. /ph3What you'll do /h3ulliTranslate requirements into CSM cases, case types, workflows, catalogue items and record producers. /liliConfigure CSM rules, scripts, ACLs, notifications, SLAs/OLAs and service portals. /liliExtend standard features with focused JavaScript/GlideScript when needed. /liliBuild REST, SOAP and IntegrationHub integrations; support unit testing and UAT. /liliManage update sets and support releases, go-live, aftercare and production troubleshooting. /liliDocument solution designs and customisation decisions. /li /ulh3What you bring /h3ulliAt least seven years' experience implementing and configuring ServiceNow. /liliHands-on CSM experience, including standard functionality and the data model. /liliStrong CSM configuration skills and an out-of-the-box-first approach. /liliJavaScript/GlideScript, Business Rules, Client Scripts, Script Includes, UI Policies and ACLs. /liliExperience with REST/SOAP and IntegrationHub integrations. /liliExperience with Flow Designer and/or UI Builder. /liliBachelor's degree in ICT or equivalent experience. /liliFrench (native), Dutch (native) and English (B2). /liliFamiliarity with Agile/Scrum methods. /liliPragmatic, independent and quality-conscious, with clear communication skills. /liliFocus on performance, maintainability and upgradeability. /li /ulh3Nice to have /h3ulliServiceNow Certified System Administrator (CSA) or CIS-CSM certification. /liliExperience with ITSM or HRSD modules. /liliExperience with Virtual Agent, Employee Center or Service Portal. /li /ul

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