Train Manager

pHospitality Talents
- Recruitment Agency | Temps plein /ppHospitality Talents is a specialised hospitality recruitment agency dedicated to finding and recruiting the best candidates on the market. We are committed to recruiting qualified and experienced professionals to fill vacancies in your hotel or restaurant. Our main mission is to meet the needs of hoteliers and restaurateurs by selecting competent candidates who meet their expectations. Hospitality Talents also offers recruitment consultancy services to help hospitality professionals develop their careers and find employment opportunities in other related sectors, such as tourism, events and agro-food ...br/ppTake advantage of our HR Recruitment expertise by entrusting us with your recruitment assignments, while benefiting from our vast network of professionals that we develop on a daily basis.br/ppRecruitment agency registered in the Brussels-Capital Region under number: br/ph3Job Description /h3pbHospitality Talents –Recruitment Agency /bis currently looking for an hands-onb Train Manager /b to join the teamof our client in Brussels, but with rail connections across Europe.br/ppOur client is afast-growing hospitality provider specializing in onboard service forinternational passenger rail operations. Their mission is to transform trainjourneys into memorable travel experiences by delivering high-quality,passenger-focused service.br/ppOperating acrossinternational bnight train routes /b, they combine operational excellence,multicultural teamwork, and hospitality standards inspired by aviation andpremium travel environments.br/ppTo support theircontinued growth, they are currently seeking Train Managers to oversee onboardoperations and lead crew teams.br/ppbRole Overview /bbr/ppThe Train Manager isresponsible for ensuring the smooth operation of onboard services anddelivering an exceptional passenger experience throughout the journey.br/ppActing as theoperational leader onboard, you will supervise the crew, coordinate servicedelivery, handle passenger needs, and liaise with railway partners to ensuresafe, efficient, and seamless travel.br/ppThis role combinesleadership, hospitality excellence, and real-time operational management in adynamic international environment.br/ppbKey Responsibilities /bbr/pulliPrepare crew schedules and conductpre-departure briefingsbr/liliAssign responsibilities and ensure servicestandards are maintainedbr/liliProvide guidance, coaching, and active supportduring the journeybr/liliFoster teamwork, motivation, and professionalconduct onboardbr/liliDeliver clear onboard announcements and travelinformationbr/liliEnsure a warm welcome and high-quality servicethroughout the journeybr/liliHandle passenger inquiries, feedback, andspecial requestsbr/liliResolve issues and manage sensitive situationsprofessionallybr/li /ulpOperational Coordinationbr/pulliLiaise with railway operators and servicesuppliersbr/liliManage unexpected situations and ensureoperational continuitybr/liliEnsure safety procedures and service protocolsare respectedbr/liliReport to the back office and complete journeyreports after each tripbr/li /ulh3Requirements /h3ulliNatural leader with strong people managementabilitiesbr/liliCustomer-focused with a commitment to serviceexcellencebr/liliCalm under pressure and confident indecision-makingbr/liliStrong organizationaland multitasking skillsbr/liliExcellent communicationand interpersonal abilitiesbr/liliAble to work independently in a mobileoperational environmentbr/li /ulpLanguagesbr/pulliDutch and Englishrequiredbr/liliFrench and/or German are strong assetsbr/li /ulpExperience Requirementsbr/pulliRelevant experience inhospitality, passenger service, or transport environmentsbr/liliExperience in rail, aviation, cruise, ormobile hospitality operations is highly valuedbr/liliBased in Belgium or the Netherlandsbr/liliWilling to travel and stay away from home 2–4nights per rotationbr/liliFlexible availability, including nights andweekendsbr/liliOpportunity to travel and spend time atdestination locationsbr/liliFlexible scheduling aligned with youravailabilitybr/liliCompetitive salarybased on experiencebr/liliTravel allowances and daily allowances forinternational workbr/liliHotel accommodation and meal allowancesprovidedbr/liliA supportive, experienced, and close-knit teambr/li /ulpWhy Join?br/ppThis is an excitingopportunity for hospitality professionals who thrive in dynamic environmentsand enjoy combining leadership, travel, and customer experience.br/ppIf you are passionateabout service excellence and ready to take responsibility in a unique onboardsetting, this role offers a rewarding and distinctive career path.br/p