ServiceNow Business Consultant

pDevoteam is a leading consulting firm focused on digital transformation. We help ourclients leverage technology to achieve their business goals. Our longstandingpartnerships with leaders like AWS, Google Cloud, Microsoft, and ServiceNow amplify our capabilities, allowing us to deliver top-tier expertise and award-winningbr/services.br/For 30 years, we have always been on the next tech wave. Devoteam has guided organizations through the Internet and cloud. The next revolution? AI. With 11,000 tech natives working in 25+ countries, we bring you highly skilled ITexperts across Europe.
At Devoteam, tech is in our DNA, and it’s the people we empower with tech. Now,with responsible AI, we’re ready to unlock a future where technology drivespositive change. /ppAs abServiceNow Business Consultant /b at Devoteam, you are the primary link between our clients'br/business stakeholders and the technical delivery team. You lead and animate client workshops tobr/understand business needs and co-design the right solutions, translate functional requirements intobr/scalable configurations, and guide clients through process optimization using ServiceNow's platformbr/capabilities. You own your engagements end-to-end from requirements gathering and solution design tobr/training and go-live support while proactively identifying risks, dependencies, and opportunities forbr/improvement.br/At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultantbr/receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise,br/and fast-track learning. /ph3Responsibilities /h3ulliLead and animate client workshops to understand business needs and co-design the right solutions /liliPartner with business leaders to assess, analyze, and improve business processes /liliTranslate business and functional requirements into epics, user stories, and scalable technical configurations /liliFacilitate stakeholder workshops, discovery sessions, and process improvement discussions /liliAdvise clients on ServiceNow capabilities and industry best practices /liliProvide end-to-end training and support to end-users and key stakeholders /liliCreate and maintain documentation of processes, requirements, and workflows /liliProactively identify risks, dependencies, or improvement opportunities within your scope of work /liliCollaborate with developers and architects to ensure solutions match business needs /li /ulh3Requirements / Qualifications /h3ulli3+ years of experience in ServiceNow configuration and functional consulting /liliStrong understanding of ServiceNow platform capabilities and enterprise workflow processes /liliFluent in Dutch and/or French, plus English; excellent communication skills with technical and non-technical stakeholders /liliAbility to convert complex functional needs into technical specifications /liliExperience with Agile/Scrum methodologies and product backlog management /liliStrong documentation, analytical, and problem-solving skills /liliServiceNow certifications (e.g. CSA, CIS, or CAD) are a plus /li /ulh3Mindset Work Ethic /h3ulliCustomer-oriented and quality-driven /liliAutonomous with a proactive mindset, you don't wait to be told, you anticipate /liliAgile, adaptable, and collaborative /li /ulh3Nice to Have /h3ulliExperience leading workshops and end-user training sessions /liliExperience in greenfield implementations (from scratch) /liliBackground in process governance and continuous improvement /liliExperience with AI on the ServiceNow platform (e.g. Now Assist, Control Tower) is a plus, provided it can be demonstrated with concrete examples /li /ulh3What

We Offer
/h3ulliA challenging and varied role within Devoteam. /liliA competitive salary package including company car, net allowances, meal vouchers, and group insurance. /liliContinuous learning opportunities: certifications, training budgets, conferences, and internal knowledge-sharing. /liliA hybrid work model with modern, inspiring office spaces designed for collaboration. /liliA culture that values innovation, autonomy, and personal growth. /li /ul