Senior IT Service Delivery Manager – ITIL

Il y a 8 heures

Anderlecht, Brussels, Belgique Editx Temps plein
Responsibilities

Manage the quality, performance, and continuous improvement of IT services within a complex and business-critical environment. Act as the central point of contact between business units, internal application teams, and external technology vendors. Ensure that agreed SLAs and OLAs are consistently met to maintain high application availability. Identify and address risks, structural deficiencies, and problems through proactive service monitoring and operational management. Lead complex service management escalations by managing diverse stakeholders and technical complexities. Facilitate consensus building across business and IT teams to align service delivery with operational requirements.