Senior IT Service Delivery Manager – ITIL

Il y a 6 heures
Anderlecht, Brussels, Belgique Pauwels Consulting Temps plein
pOur client, a leading organization in the public transport sector, is seeking an experienced Senior IT Service Delivery Manager to oversee their application performance landscape. The role takes end-to-end responsibility for the quality and improvement of business-critical services while acting as the primary link between business stakeholders, internal IT teams, and external vendors. /p ul liManage the quality, performance, and continuous improvement of IT services within a complex and business-critical environment. /li liAct as the central point of contact between business units, internal application teams, and external technology vendors. /li liEnsure that agreed SLAs and OLAs are consistently met to maintain high application availability. /li liIdentify and address risks, structural deficiencies, and problems through proactive service monitoring and operational management. /li liLead complex service management escalations by managing diverse stakeholders and technical complexities. /li liFacilitate consensus building across business and IT teams to align service delivery with operational requirements. /li /ul ul li15+ years of professional experience within the IT sector. /li li8+ years in strategic and tactical service management within large-scale organizations, including the management of external offshore teams. /li li5+ years of experience in the domain of bApplication Performance Management (APM) /b. /li li5+ years of experience working within the public or semi-public sector. /li liYou possess a valid bITIL V4 /b certification. /li liYou bring relevant experience in monitoring, reporting, and performance management methodologies. /li liYou're proficient in service management and collaboration tools such as bServiceNow /b, bJira /b, and bConfluence /b. /li liYou possess the ability to navigate complex organizational structures and build consensus among diverse stakeholders. /li liYou are fluent in bEnglish /b, bFrench /b, and bDutch /b. /li /ul h3Nice to Haves /h3 ul liDemonstrated expertise in managing high-impact business escalations. /li /ul ul libStart date: /b 01/01/2027 /li libDuration: /b Until 31/12/2029 /li libWork regime: /b Full-time /li libLocation: /b Brussels /li libWorking model: /b Onsite (up to 5 days per week) /li libContract: /b open to both permanent employees and freelancers /li /ul

  • Senior IT Service Delivery Manager – ITIL

    Il y a 5 heures

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