Senior UX researcher

pAs the UX Designer Researcher within the Portals Platform (PP) product line, you are responsible for bringing the user perspective into the design and evolution of EPIC, traXes and LinX, working across discovery, research, interaction design and validation. /p pThe Portals Platform product line provides the Group's digital services to external customers and service providers through EPIC and traXes, with the ambition of creating comprehensible and seamless journeys for different energy-market stakeholders in Belgium and Germany. /p pEPIC is the Group's customer-facing portal through which external users access digital services and manage interactions with the Client. My work on EPIC covers both individual services and cross-platform experiences, including contact and account management, activities and notifications, onboarding, contractual roles, access and permissions, and overall information architecture and navigation. /p ptraXes is the Group’s developer and API platform for accessing digital services and energy data. The platform is evolving towards a single experience combining today’s Open Data and traXes capabilities, bringing public and private data/API journeys together. The role is to define and validate this unified user experience, from service discovery and API documentation to access, authentication and navigation /p pLinX is the internal back-office platform used to support and administer digital products. It is intended for internal users rather than customers. My work therefore also covers the internal side of the customer experience, such as user and company management, authorizations and permissions, internal administration flows, and usage monitoring. Current LinX UX initiatives include the internal user and company pages, permission management, and EPIC usage monitoring. /p h3Mission tasks /h3 ul liLead UX research activities and document it in our Research repository /li liPrepare and animate workshops on functional framing, ideation and co-design with key stakeholders (business, IT, end-users, or even on an ad hoc basis for user tests and focus groups) /li liCollect insights into user needs, pain points, along with feedback throughout the project by implementing appropriate research methods (on-site observations, interviews, user tests, surveys, literature, etc.) /li liAnalyze user behavior and website performance using tools like Matomo and heatmaps /li liCreate personas and experience maps through user research and data /li liDefine the right interaction model and evaluate its success via measurable criteria /li liIdentify business processes and use cases, define and formalize user journeys or make recommendations for improvement to existing journeys /li liCreate wireframes, prototypes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas /li liPresent ideas, concepts and design solutions to various stakeholders /li liCollaborate with the UI Designer to ensure consistency with the design system /li liContribute to team efforts by actively participating in broader UX Chapter activities such as feedback sharing sessions and knowledge sharing /li /ul h3Requirements: /h3 h3Hard

skills:
/h3 ul li7 years experience in bdesign thinking /b in context of bagile projects /b /li li7 years experience of qualitative and quantitative bresearch methods /b /li li3 years experience with interaction design and information architecture /li liAbility to create blo-fidelity wireframes, prototypes /band user flows bin Figma /b /li liAttention to details and work delivered in high standard /li liProficient in design software (Figma), presentation software (PowerPoint, Miro), Matomo, Heatmaps , etc. /li liAbility to use a design system in Figma is a plus /li liAbility to use the research tool Condens is a big plus /li liFormal qualification (master's degree, certification, etc.) in UX is required /li /ul h3Soft

skills:
/h3 ul libPragmatic /b over dogmatic, bdoer /b over thinker /li libPositive /b attitude and constructive /li libVersatile /b and flexible /li liAutonomous and bresilient /b /li liCan work with networked teams in an IT managed services environment /li liAnalytical and synthesis skills promoting simple solutions /li libProven ability to facilitate workshops and co-design sessions with large groups of stakeholders /b /li liStrong verbal bcommunication /b and presentationskills and natural bempathy /b for the user /li liAble to write processes, documentation and presentations /li liAble to demonstrate Information Technologies is your passion /li liGood level of Dutch and/or French and English is required, German is a plus. /li /ul