Helpdesk & Workplace Support Technician

Il y a 1 heure

Brussels, Belgique Yechte Consulting Ltd Temps plein
h3Job Responsibilities /h3ulliProvide 1st 2nd line support by telephone, email, or in person /liliActively filter, handle, coordinate, and follow up on IT service requests /liliProvide user assistance in a broad sense, including tablets, smartphones, etc., via all communication channels (phone, email, IT corner, Yammer, etc.) /liliIdentify, track, and resolve hardware and software incidents affecting end users /liliEnsure workstation asset management /liliSet up, configure, and maintain workstations /liliPrepare accurate and timely support documentation where required /liliActively contribute to workplace-related projects /liliCoordinate technical assistance to resolve operational issues with internal and external service providers /liliLiaise with external suppliers to ensure delivery meets agreed standards and timescales /liliAdvise on workplace and mobile architecture in a broad (conceptual) sense /liliDrive innovation and improvement projects /li /ulh3Must Have Skills /h3ulliAt least 5 years of relevant experience is required /liliExtensive experience with Windows 10/11 /liliStrong expertise in Office 365 /liliProficient in macOS /liliSolid experience with Active Directory /liliAdvanced troubleshooting skills /liliSkilled in proximity/on-site support /liliStrong experience in hotline/remote support /liliExperienced in mobile services support, including smartphones, tablets, and mobile device management systems /liliAdvanced VIP IT support experience /liliITIL knowledge considered an advantage /liliStrong interest in IT technology trendsStrong analytical mindset, able to tackle problems from different angles and make quick decisionsFluent in French, Dutch, and English /li /ulh3Nice to have /h3ulliGood experience in PowerShell IT workplace experience in a large enterprise environment (+1,000 users); experience in a trading environment is a plus /liliOutstanding communication skills and ability to work autonomously /liliService-oriented (customer-facing) /liliNot afraid to take initiative and drive improvements /liliEnjoy working in a team /liliAble to perform under pressure /liliReliable and punctual /li /ulh3What's great in the job? /h3ulliGreat team of smart people, in a friendly and open culture /liliExpand your knowledge of various business industries /liliCreate content that will help our users on a daily basis /liliReal responsibilities and challenges in a fast evolving company /li /ul