Microsoft Dynamics Consultant

Il y a 3 heures

Arrondissement of BrusselsCapital, Brussels, Belgique MPower Plus Temps plein
ulliLead end‑to‑end architecture and implementation of Microsoft Dynamics 365 Contact Center solutions /liliConduct requirement discovery and design workshops focused on contact center journeys /liliDesign voice, IVR, and omnichannel routing architectures aligned to business needs /liliDefine high‑level and low‑level architecture covering telephony, bots, integrations, security, and data flows /liliArchitect IVR call flows, intelligent routing, queue strategies, and agent experience /liliLead integration with telephony providers, bots (Copilot / Power Virtual Agents), and third‑party systems /liliGovern configuration, deployment, release planning, and environment strategy /liliEnsure solution quality across build, test, UAT, and production readiness /liliOwn architecture documentation, HLD/LLD, design decisions, and implementation runbooks /liliSupport controlled handover to operations and support teams /liliSkills and Experience /li /ulpDynamics 365 Contact Center /ppDeep understanding of contact center operations (IVR, queues, routing, SLAs) /ppExperience designing voice and digital customer journeys /ppKnowledge of telephony fundamentals (call routing, IVR behavior, SIP concepts) /ppExperience with bots, automation, and AI‑assisted contact center workflows /pulliStrong documentation and solution governance capabilities /li /ul