Restaurant Manager

About us
Mission Masala brings banging Indian flavors with a modern twist, heartwarming signature curries, typical street snacks, vibrant tandoor inspired BBQ dishes & an Indian take on classic cocktails. We prioritise service and hospitality to make sure that every guest that walks through our doors gets the full Mission experience. Additional to our food trucks and catering, our restaurants are based in Antwerp, Gent and Brussels.
If you thrive in the service industry, love leading in an energetic environment, enjoy engaging and meeting new people with a passion for food and drink, then read on….

Job description
As Restaurant Manager, you are responsible for the day-to-day running of our Gent restaurant andact as the main point of contact for all on-site employees.
You oversee the full operation: front of house, bar, kitchen coordination and guest experience,ensuring the restaurant performs operationally, financially and commercially at the highest level.
You lead by example on the floor while managing the business behind the scenes.~As Restaurant Manager, you are responsible for the day-to-day running of our Gent restaurant and act as the main point of contact for all on-site employees. You oversee the full operation: front of house, bar, kitchen coordination and guest experience, ensuring the restaurant performs operationally, financially and commercially at the highest level. You lead by example on the floor while managing the business behind the scenes.

Key Responsibilities
Operations & Service
- Responsible for the daily operations of the restaurant, including floor, bar and service flow
- Coordinate and supervise front of house, kitchen liaison and cleaning teams
- Ensure smooth and efficient service at all times
- Work closely with the kitchen to guarantee timing, quality and communication
- Lead by example in hosting, guest engagement and service execution
- Act as primary point of contact for reservations, troubleshooting, special requests and complaints Staff Planning & Team Management
- Create and manage staff schedules based on forecasted sales and operational needs
- Optimise labour efficiency while safeguarding service quality
- Monitor overtime, absenteeism and holiday planning
- Approve shift swaps and leave requests
- Ensure correct staffing levels during peak moments and events Recruitment, Training & Development
- Hire, onboard, train and evaluate restaurant staff
- Conduct performance reviews and coaching sessions
- Develop team skills in service, product knowledge and upselling
- Identify high-potential employees and support growth pathways
- Foster a positive, accountable and performance-driven team culture Financial Management & KPI Ownership
- Responsible for daily financial administration and cash handling
- Guard and optimise key business KPI’s, including: o Staff cost % o Wastage / food cost o Average spend per guest o Review scores (Google, TripAdvisor, delivery platforms) o Table turn times
- Analyse weekly performance with ownership / operations
- Identify and implement profitability improvements
- Monitor discounts, refunds and voids Guest Experience & Brand Standards
- Ensure a consistent guest experience aligned with brand values
- Be present on the floor during peak service moments
- Handle VIP guests and special occasions
- Proactively engage with guests to build loyalty
- Safeguard brand standards including atmosphere, music, lighting, uniforms and presentation Commercial & Sales Performance
- Drive in-house sales and service initiatives
- Maximise covers through smart reservation management
- Encourage upselling of food, beverages and specials
- Support local marketing actions, events and collaborations
- Contribute ideas to grow revenue and visibility Inventory & Supplier Management
- Manage stock levels and purchase supplies
- Monitor inventory variances and wastage
- Ensure correct ordering based on sales forecasts
- Maintain relationships with approved suppliers Compliance, Hygiene & Safety
- Monitor and implement health, safety and quality procedures
- Ensure full HACCP compliance at all times
- Conduct internal hygiene and food safety audits
- Guarantee allergen information accuracy
- Prepare the restaurant for inspections Maintenance & Facilities
- Supervise the maintenance and technical condition of the restaurant
- Report and follow up on repairs and facility issues
- Ensure cleanliness, organisation and operational readiness at all times Reporting & Communication
- Report weekly to ownership / operations management
- Share performance insights, challenges and opportunities
- Communicate operational updates to the wider group where relevant Qualifications Minimum 5 years’ experience in hospitality management Proven leadership and team management skills Natural host with excellent interpersonal and communication abilities Strong organisational skills and eye for detail Commercially aware with financial understanding of restaurant KPI’s Experience with staff plannin