Process Officer Cards

ph3The mission /h3pA financial services organisation is standardising its card processes and documenting the workflows that support card products, customer operations, and incident handling. The Process Officer Cards role combines technical writing and process modelling techniques, using tools such as Visio and ARIS to create clear, maintainable process documentation. /ph3The mission /h3pThe organisation is reviewing existing business models and documenting end-to-end AS IS workflows for card-related activities. This includes mapping work flow processes, updating process documentation, and establishing a consistent view of how activities, controls, and handovers operate across the business. The work supports operational clarity and provides a reliable basis for process improvement and incident management. /ppYou will analyse existing processes, translate business knowledge into structured documentation, and make process information accessible to business and operational stakeholders. Your work will connect detailed flow charts and process descriptions with the broader card operating model, ensuring that changes are recorded accurately and that stakeholders have a shared understanding of their responsibilities. /ph3Your responsibilities /h3ulliAnalyse existing business models and translate them into accurate end-to-end process descriptions. /liliModel card-related workflows with Visio and ARIS, including clear flow charts, activities, decision points, and handovers. /liliReview and update AS IS processes when products, procedures, controls, or operational responsibilities change. /liliDesign and document an Incident Management Process that can be used consistently by the relevant business and operational teams. /liliMaintain process documentation and document management practices, while ensuring a high level of accuracy and traceability. /li /ulh3Your profile /h3h3Essential skills /h3ulliBrings at least 3 years of relevant experience in process analysis, process documentation, business analysis, or a comparable role. /liliApplies technical writing and process modelling techniques to produce precise, structured documentation for business and operational audiences. /liliUses MS Office, Visio, and ARIS confidently, including the creation of flow charts and structured process models. /liliUnderstands work flow processes and can identify dependencies, decision points, control steps, and ownership across an end-to-end process. /liliHas practical business experience and can convert discussions with stakeholders into usable process documentation. /liliWorks analytically and independently, with a structured, accurate, quality-minded, and goal-oriented approach. /liliCommunicates clearly and diplomatically, with a customer-oriented attitude and an eye for detail. /li /ulh3Preferred skills /h3ulliKnowledge of the banking sector and card operations. /liliFamiliarity with newer card technologies and payment services such as Android Pay, Google Pay, and Payconiq. /liliExperience with Incident Management Process design for a product or functionality. /liliKnowledge of card fraud and dispute processes. /liliPrevious experience in a comparable financial services organisation. /li /ulh3Languages /h3ulliDutch: strong written and spoken communication skills, equivalent to CEFR C1. /liliFrench: strong written and spoken communication skills, equivalent to CEFR C1. /liliEnglish: strong written and spoken communication skills, equivalent to CEFR C1. /li /ulh3Education /h3pBachelor’s or master’s degree, or equivalent professional experience. /p /p