Onsite Support Engineer

Il y a 2 heures

Arrondissement of BrusselsCapital, Brussels, Belgique ITProposal Temps plein
h3Onsite Support Engineer /h3pbLocation: /b Brussels, Belgiumbr/bDuration: /b 6 monthsbr/bStart Date: /b ASAPbr/bExperience: /b 8–10 years /ph3Role Overview /h3pWe are seeking an experienced Onsite Support Engineer to provide end-user IT support and maintain workplace technology across desktop, mobile, and meeting room environments. /ph3Key Responsibilities /h3ulliProvide onsite and remote support for Windows laptops, desktops, and peripherals. /liliTroubleshoot hardware, software, operating system, and application issues. /liliSupport Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office. /liliInstall, replace, upgrade, and manage IT devices and assets. /liliSupport Apple iPhones, iPads, and Android smartphones and tablets. /liliConfigure email, VPN, Teams, and mobile applications. /liliManage device enrollment and configuration through Microsoft Intune or other MDM solutions. /liliSupport Microsoft Teams Rooms and video conferencing equipment, including displays, cameras, microphones, and speakers. /liliPerform pre-meeting checks and provide executive meeting support when required. /liliCoordinate with AV vendors to resolve complex technical issues. /liliProvide onsite technical assistance to infrastructure, network, security, server, and workplace teams. /liliPerform cable patching, equipment installation, device replacements, and connectivity checks. /liliManage incidents and service requests through ServiceNow or equivalent ITSM tools. /liliEnsure SLA compliance and maintain accurate asset and CMDB records. /liliParticipate in site audits, technology refresh projects, and operational improvement initiatives. /li /ulh3Required Skills and Experience /h3ulli8–10 years of relevant IT support experience. /liliStrong knowledge of Windows 10/11 operating systems. /liliExperience supporting Microsoft 365, Teams, Outlook, and OneDrive. /liliHands‑on experience supporting Apple and Android mobile devices. /liliKnowledge of Microsoft Intune and mobile device management. /liliExperience supporting Microsoft Teams Rooms and meeting room technologies. /liliBasic networking knowledge, including LAN, Wi‑Fi, TCP/IP, and VPN. /liliFamiliarity with ServiceNow or similar ticketing systems. /liliStrong hardware troubleshooting and IT asset lifecycle management skills. /liliExcellent communication, customer service, and problem‑solving abilities. /li /ul