Generative AI Engineer
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At Redion (Europ Assistance), we have been supporting customers for over 60 years through innovative assistance, insurance and care solutions. As part of our ambitious transformation journey, we are accelerating the industrialization of Artificial Intelligence across Northern Europe.
Our mission is clear: leverage AI at scale to improve operational efficiency, customer experience, decision-making and automation while ensuring the highest standards of governance, compliance and responsible AI.
To support this journey, we are looking for an
AI Engineer (Operations & AI Transformation) .
Your Impact As AI Engineer, you will play a key role in designing, building and deploying AI solutions that deliver measurable business value across multiple domains including:
Mobility & Roadside Assistance
Travel Assistance
Travel Claims
Customer Service
Back Office Operations
You will collaborate closely with Operations, IT, Data and Digital teams across four countries to transform business challenges into scalable AI solutions.
What You'll Do Build AI Solutions That Matter
Design, develop and deploy AI/ML solutions for operational use cases
Develop conversational AI solutions including chatbots, voicebots and AI assistants
Create AI-powered decision support tools and Agent copilots
Build end-to-end AI pipelines from prototype through production
Integrate Large Language Models (LLMs) into business processes
Implement RAG architectures and prompt engineering best practices
Develop knowledge assistants and intelligent case summarization solutions
Automate repetitive and high-volume operational tasks
Operationalize AI at Scale
Deploy and monitor AI solutions in production environments
Implement MLOps practices including versioning, monitoring and performance tracking
Ensure scalability, reliability and continuous optimization
Deliver Business Value
Assess and prioritize AI use cases based on impact, feasibility and ROI
Drive measurable outcomes such as:
Increased automation rates
Reduced Average Handling Time (AHT)
Lower operational costs
Ensure Responsible AI
Ensure compliance with GDPR, EU AI Act and Generali Group standards
Contribute to AI governance, risk assessments and model documentation
Promote responsible AI practices across the organization
What You’ll Bring Bachelor's or Master's degree in Computer Science, AI, Data Science or a related field
3+ years of hands-on experience in AI/ML Engineering
Experience with Machine Learning frameworks and production-grade AI solutions
Hands-on experience with:
LLMs
NLP
Prompt Engineering
APIs
AI Automation
Experience with Azure Cloud technologies (preferred)
Understanding of AI governance, GDPR and Responsible AI principles
Strong stakeholder management and communication skills
Ability to connect technology with business outcomes and ROI
Why Join Redion?
Direct impact on operational excellence and customer experience
International exposure across multiple countries and business lines
Opportunity to build AI solutions that are used in production at scale
Access to continuous learning and development opportunities
Flexible working environment and work-life balance
Group Insurance
Modern offices located opposite Brussels Central Station
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