Chief Technician

pMcBride International is a European-based management consulting, IT, and Command, Control, Communication, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) firm. We provide professional services focusing on strategy development and execution, IT transformation, business process improvement, program management, research and development, risk management, financial management, and training. Our dedicated team of project managers, consultants, and trainers play a critical role in supporting client engagements from inception to completion. We partner with clients by providing qualified and experienced resources that possess the relevant skills, knowledge, and expertise needed to develop and execute solutions in support of their mission and business goals. /p h3Job Description /h3 pAs the Chief Technician, IWC play a pivotal role in supporting, contributing to, developing, and managing Infrastructure as a Service (IaaS) and related systems (Microsoft and Linux OS). Your responsibilities span the entire lifecycle, including service operation, and project support and execution. Here are the key aspects of the role: /p h3Daily Operations and Maintenance /h3 ul liGuarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds. /li liPerform system administration tasks for other IaaS-related assigned systems. /li /ul h3Troubleshooting and Issue Resolution /h3 ul liIdentify and troubleshoot issues promptly, assisting in their timely resolution. /li /ul h3Change Management and Documentation /h3 ul liFollow change management processes diligently. /li liUpdate network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones. /li /ul h3Strategic Support and Coordination /h3 ul liProvide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle. /li liFoster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities. /li /ul h3SLA Compliance and Process Development /h3 ul liMonitor compliance with Service Level Agreements (SLAs). /li liContribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services. /li /ul h3Reporting and Communication /h3 ul liPrepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases. /li /ul h3Ad Hoc Responsibilities /h3 ul liUndertake ad hoc tasks related to the NISC Business Area's responsibilities. /li /ul h3Availability and Flexibility /h3 ul liBe prepared to work during scheduled maintenances, service-affecting activities, and contingency situations beyond regular business hours. /li liBe on-call after

working hours
on weekends if necessary. /li /ul h3Travel and Deployment /h3 ul liBe ready to travel and work at various locations, including SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other Data Centers in NCIA's responsibility as required. /li /ul h3Requirements /h3 h3Educational Background /h3 ul liHigher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience; /li /ul h3Technical Expertise /h3 ul liPractical proficiency in both on-premises and cloud technologies (both public and private). /li liFamiliarity with the operations and standards of Infrastructure as a Service (IaaS), including physical and virtual servers, VMware hypervisor, and storage devices. /li liHands-on experience with virtualization using VMWare ESXi, blade and rack-mount servers, and Hyperconverged Infrastructure (vSAN). /li liCompetence in working with Linux and Windows operating systems, including Active Directory (A.
D.), hardening, and patching. /li liDeliver global Linux infrastructure support within the IaaS Platforms environment. /li liManage the end-to-end lifecycle—provisioning, administration, and troubleshooting—of enterprise Linux environments (RHEL and Oracle Linux 8–10). /li liResolve complex interoperability issues between Linux host systems and enterprise network storage solutions. /li liDesign and maintain infrastructure-as-code and automation pipelines using Red Hat Ansible Automation Platform and Bash. /li liManage global Linux fleets via Red Hat Satellite, streamlining server provisioning, configuration drift management, and software updates. /li liExecute global OS upgrades and end-to-end patch management, ensuring rigorous assessment, staging, and post-deployment validation. /li liEnforce security policies across the IaaS estate, ensuring strict adherence to defense-grade security controls and best practices. /li liAdminister Linux security postures, including firewall rules, mandatory access controls, and security contexts to mainta