C005520 Chief Technician

pbDeadline Date: /b Monday 2 November 2026 /p pbRequirement: /b Chief Technician (Virtual Infrastructure) /p pbLocation: /b Mons, BE /p pbFull Time On-Site: /b Yes /p pbTime On-Site: /b 100% /p pbTotal Scope of the request (hours): /b 222 /p pbRequired Start Date: /b 30 November 2026 /p pbEnd Contract Date: /b31 December 2026 /p pbRequired Security Clearance: /b NATO COSMIC TOP SECRET /p pbDuties Role: /b /p pAs the Chief Technician, IWC play a pivotal role in supporting, contributing to, developing, and managing Infrastructure as a Service (IaaS) and related systems (Microsoft and Linux OS). Your responsibilities span the entire lifecycle, including service operation, and project support and execution. Here are the key aspects of the role: /p ul liDaily Operations and Maintenance: Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds. Perform system administration tasks for other IaaS-related assigned systems. /li liTroubleshooting and Issue Resolution: Identify and troubleshoot issues promptly, assisting in their timely resolution. /li liChange Management and Documentation: Follow change management processes diligently. Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones. /li liStrategic Support and Coordination: Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle. Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities. /li liSLA Compliance and Process Development: Monitor compliance with Service Level Agreements (SLAs). Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services. /li liReporting and Communication: Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases. /li liAd Hoc

Responsibilities:
Undertake ad hoc tasks related to the NISC Business Area's responsibilities. /li liAvailability and Flexibility: Be prepared to work during scheduled maintenances, service-affecting activities, and contingency situations beyond regular business hours. Be on-call after

working hours
on weekends if necessary. /li liTravel and Deployment: Be ready to travel and work at various locations, including SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other Data Centers in NCIA's responsibility as required. /li /ul pbSpecific Working

Conditions:
/b /p pOn-call support: Availability to respond to critical incidents outside normal

working hours
, if required. /p pShift support: Availability to work shifts during special circumstances, such as exercises or crisis situations. /p pSecurity and compliance: Compliance with internal security policies, access controls, and applicable standards. /p pChange management: Infrastructure changes must follow established approval, testing, and documentation procedures. /p pTechnical expertise: Maintaining up-to-date knowledge of Windows, Linux, IaaS, and related infrastructure technologies. /p pbSkills, Knowledge

Experience:
/b /p ul liThe candidate must have a currently active NATO COSMIC TOP SECRET security clearance /li liHigher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience; /li liPractical proficiency in both on-premises and cloud technologies (both public and private). /li liFamiliarity with the operations and standards of Infrastructure as a Service (IaaS), including physical and virtual servers, VMware hypervisor, and storage devices. /li liHands-on experience with virtualization using VMWare ESXi, blade and rack-mount servers, and Hyperconverged Infrastructure (vSAN). /li liCompetence in working with Linux and Windows operating systems, including Active Directory (A.
D.), hardening, and patching. /li liDeliver global Linux infrastructure support within the IaaS Platforms environment. /li liManage the end-to-end lifecycle—provisioning, administration, and troubleshooting—of enterprise Linux environments (RHEL and Oracle Linux 8–10). /li liResolve complex interoperability issues between Linux host systems and enterprise network storage solutions. /li liDesign and maintain infrastructure-as-code and automation pipelines using Red Hat Ansible Automation Platform and Bash. /li liManage global Linux fleets via Red Hat Satellite, streamlining server provisioning, configuration drift management, and software updates. /li liExecute global OS upgrades and end-to-end patch management, ensuring rigorous assessment, staging, and post-deployment validation. /li liEnforce security policies across the IaaS estate, ensuring strict adherence to defense-grade security controls and best