Senior Incident Analyst PRE

pbArrangements: /b 100% work regime; minimum two working days per week on site under Atrias’ attendance policy. Greater presence may be required for project needs, coordination, onboarding, knowledge transfer, security, business continuity or operational needs, coordinated in advance through the project manager or SPOC. Occasional travel to other Atrias or third-party sites, including DGO premises. Reasoned exceptions may be granted subject to assignment needs, feasibility and internal guidelines. /p pAtrias seeks one Senior Incident Analyst PRE for its 2Lis Incident Analyst Team PRE, project ATR-PR
- . The role supports high-quality service and swift incident resolution for CMS transactional processing and message exchange. The PRE domains are Structure, Rectification, Measure and Cross. Batch processing, including Billing and Settlement, and BI reporting are excluded. /p pThe analyst investigates incidents, assesses impacts and implements recovery actions or workarounds where possible. Knowledge sharing, updated solution documentation and feedback on recurrent incidents support the wider service. Collaboration includes IT vendors, DGOs, suppliers and Atrias service-management stakeholders. The service follows ITIL and requires strong functional, data and SQL analysis. /p pThe assignment runs from 12 February 2027 to 12 February 2029 at a 100% work regime, with 440 indicative days per person. At least two working days per week are on site in Brussels, with additional attendance or travel when needed. The initial team comprises eight FTE from one contracting party and can grow to thirteen. Suppliers must respond to all requested project profiles, and annual extensions can bring total duration to six years. /p h3Top Reasons to Apply /h3 h3Complex incident resolution /h3 h3Cross-company stakeholder collaboration /h3 h3Team knowledge sharing /h3 pResponsibilities /p pExplain functional and technical issues understandably to Atrias customers and IT vendors. /p pAnalyze incidents thoroughly and assess impacts on Atrias systems, DGOs and suppliers; resolve incidents where possible. /p pCreate, document and execute incident workarounds. /p pTransfer knowledge across the team and DGOs and keep the Atrias Knowledge DB updated. /p pProvide frequent feedback to Problem Change teams to group recurrent incidents for problem analysis. /p pFollow incident/problem service procedures and perform quality control. /p pKnow the energy market and MIG documentation. /p pHave good SQL knowledge and know, or build knowledge of, the CMS database structure and linked applications. /p pMust Have /p pSecond national language B2 /p pSimilar incident analysis experience /p pExternal utility stakeholder coordination /p pBusiness functional requirements experience /p pNice to Have /p pProject methodology experience preferred /p h3Detailed Responsibilities and Skills /h3 h3Additional Responsibilities /h3 ul liFocus on incidents, workarounds and problem pre-analysis; extend to Problem Change analysis when Atrias requires. /li liCollaborate with 2Lis colleagues, Problem Change analysts, IT vendor recovery/service teams, Functional Domain Leads, resource manager and Service Delivery Manager. /li liDeliver status reporting. /li liFollow onboarding and offboarding procedures. /li liOrganize handover and training for new resources. /li liCoordinate incident resolution through transaction-hub bilateral and DGO Opera multilateral meetings. /li liGood knowledge of the second national language at B2. /li liKnowledge of Message Exchange domains Structure, Rectification, Measure and Cross: 3 years, Medior. /li liProven experience in a similar Incident Analyst function, including business/functional analysis or similar work involving incident analysis, workarounds or recovery actions. /li liProven experience coordinating, communicating and facilitating with external utility-sector stakeholders (DGO, TSO, suppliers). /li liProven experience drawing up and managing escalation procedures. /li liProven experience elaborating business and functional requirements, including business-process development, BPMN, optimization and modelling: 5 years, Senior. /li liProven experience in the Belgian energy market: 3 years, Medior. /li liProven experience managing third-party IT service providers: 5 years, Senior. /li liProven experience with data analysis. /li liProvide a supplier support-model document covering candidate access to knowledge, expertise, coaching and specialist support, including governance and CVs of proposed experts and coaches. /li liIf the candidate has less than 5 years’ sector experience, demonstrate access to an introduction to essential CMS elements and the different MIG domains; attach an explanatory document. /li liDutch-speaking or French-speaking at European CEFR C1. /li liSupplier evidence that 60% of team members know each other well and have worked together on other assignments for at least 6 months. /li liVery good English at C1. /l