Web Operation Manager

ph3About Cronos Europa /h3 pCronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe's digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation. /p h3About Cronos Europa /h3 pCronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe's digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation. /p h3About The Role /h3 pAt Cronos Europa, we support European Institutions and international organizations in delivering high-quality digital services that serve millions of users across Europe. /p pWe are looking for a bWeb Operations Manager /b to oversee the governance, performance, and continuous improvement of large-scale web platforms. In this role, you will act as the key interface between business stakeholders, content teams, web developers, and project managers, ensuring that websites remain efficient, user-friendly, and aligned with business objectives. /p pThe ideal candidate is a service-oriented, proactive professional with strong experience in web operations, content management systems, web analytics, and stakeholder management. /p pService Delivery Model: Near Site /p pFreelance contract /p pDuration: 4 months /p pStarting date: 01/10/2026 /p h3Your

Key Responsibilities
/h3 ul liManage and coordinate the daily operations of web platforms and digital services. /li liGather, analyse, and document business requirements for website enhancements and new functionalities. /li liCreate, prioritize, and follow up on Jira tickets with development teams. /li liMonitor website performance and recommend improvements based on data and user feedback. /li liProduce regular web analytics reports and provide actionable insights to stakeholders. /li liEnsure compliance with web governance, accessibility, security, and quality standards. /li liCollaborate with business owners, content managers, developers, UX specialists, and project managers. /li liSupport website usability improvements and user experience optimization initiatives. /li liCoordinate content publication activities and quality assurance processes. /li liContribute to incident management, troubleshooting, and operational support. /liliMaintain clear documentation and promote best practices across web operations. /li liParticipate in Agile processes and support the successful delivery of digital projects. /li /ul h3Your Profile /h3 ul liBachelor's degree or equivalent professional experience in a relevant field. /li liMinimum 5 years of experience in web operations, website management, digital platforms, or a similar role. /li liStrong hands‑on experience with Drupal, SharePoint, and content management systems. /li liGood knowledge of Jira, Confluence, and Agile ways of working. /li liExperience with web analytics tools and the ability to translate data into business recommendations. /li liSolid understanding of website governance, content lifecycle management, accessibility, usability, and SEO principles. /li liExcellent analytical, organizational, and problem‑solving skills. /li liStrong communication skills and ability to interact with both technical and non-technical stakeholders. /li liAbility to work effectively in an international and multicultural environment. /li liExcellent command of English; knowledge of French is considered an asset. /li /ul h3Why Cronos Europa ? /h3 pAt Cronos Europa, you will be part of a dynamic team working on impactful digital projects within European Institutions and international organizations. /p h3We Offer /h3 ul liExciting projects with a direct impact on European citizens and businesses. /li liA collaborative and multicultural working environment. /li liOpportunities to work with modern technologies and digital platforms. /li liContinuous learning and professional development opportunities. /li liA supportive culture that values expertise, innovation, and teamwork. /li liThe opportunity to contribute to the digital transformation of Europe. /li /ul /p