User Support Technician

h3bDescription /b /h3h3bScope of Assignment /b /h3ulliProvide advanced L2/L3 support for Windows 11, Microsoft 365, endpoint, identity, access, and workplace-related incidents and requests. /liliUse a solid working knowledge of Microsoft Intune to troubleshoot endpoint incidents, identify configuration or compliance issues, and support resolution with the responsible teams. /liliUse a solid working knowledge of Microsoft Entra ID to troubleshoot identity, authentication, access, and device-registration issues and help identify their root cause. /liliIdentify and implement practical AI-enabled use cases for support, knowledge management, incident analysis, self-service, and operational efficiency, with appropriate security and governance. /liliSupport changes, deployments, migrations, and complex incidents across Workplace, Infrastructure, Security, Network, and Application teams. /liliBe a strong team player who collaborates openly, takes proactive ownership, and contributes with a positive, solution-oriented mindset. /liliMaintain clear technical documentation and contribute to continuous improvement in complex and controlled environments. /liliReliable day-to-day system engineering support for the Digital Workplace environment, including resolution of complex L2/L3 incidents and service requests. /liliEffective troubleshooting and issue identification for endpoint, application, configuration, and compliance incidents involving Microsoft Intune, with clear escalation to the responsible teams when required. /liliEffective troubleshooting and root-cause support for identity, authentication, access, conditional access, and device-registration incidents involving Microsoft Entra ID. /liliReusable PowerShell, Microsoft Graph, and workflow automations that reduce manual work and improve the reliability of Digital Workplace operations. /liliPractical AI-enabled solutions for support, knowledge management, incident analysis, and self-service, implemented with appropriate security and governance. /liliSuccessful technical delivery of Digital Workplace changes, migrations, deployments, and small engineering projects in coordination with the team and relevant stakeholders. /liliConsistent proactive collaboration, constructive communication, and a positive contribution to the team and its shared objectives. /liliUp-to-date technical documentation, operational procedures, knowledge articles, and engineering recommendations that strengthen the Digital Workplace service. /li /ulh3bSkills+ Experience requirements /b /h3h3bSkills /b /h3h3bExp. Req. (Required yrs of experience on below: 8 -10 years) /b /h3ulliAbility to analyse, test, and deploy Group Policy changes /liliAbility to analyse complex incidents involving multiple technologies /liliAbility to identify recurring issues and propose sustainable solutions. /liliBasic scripting and automation skills are an advantage, particularly PowerShell. /liliChange and deployment coordination. /liliClear communication skills with both technical and non-technical stakeholders. /liliAbility to coordinate multiple technical teams. /liliAbility to coach and support less experienced colleagues. /liliFlexibility and willingness to provide onsite support when required. /liliComfortable working in an international and multicultural environment. /liliFluent in English; French and/or Dutch would be an asset. /liliInterest in automation, AI-assisted support, endpoint analytics, and emerging Digital Workplace technologies is considered a strong asset /liliPrioritisation and SLA awareness. /liliProblem management principles /liliRequest management. /liliStrong customer and service orientation. /liliOwnership and accountability. /liliAbility to work independently. /liliStrong analytical mindset. /liliTechnical documentation and knowledge management. /liliUnderstanding of endpoint management, authentication, networking, and infrastructure dependencies. /liliAdvanced troubleshooting and problem-solving skills. /liliGood understanding of Windows endpoint architecture and enterprise workplace environments /li /ul