IS Functional Analyst
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Qualifications:
/h3ulliBachelor's degree in Computer Science, Information Technology, Business Administration or a related discipline (or equivalent experience). /liliBetween three and five years of hands-on experience in a functional analyst or similar role. /liliPractical exposure to the Energy or Utilities industry. /li /ulh3What will you do? /h3ulliPlan and lead discovery workshops and requirements sessions with business stakeholders to capture needs, clarify scope and prioritize digital initiatives. /liliTranslate stakeholder requests into organized functional specifications, decomposed user stories and measurable acceptance criteria. /liliCreate and maintain process and solution models using standard notations (for example BPMN or UML) to define functional boundaries and workflow sequences. /liliWork closely with development and QA teams to verify correct implementation, oversee interfaces between systems, and support quality assurance and user acceptance testing. /liliTriage and support resolution of production incidents, deliver targeted short-term fixes in CRM and web channel components, and assist change adoption. /liliProduce concise, well-structured documentation and visual guides, prepare user training materials, and contribute to ongoing improvements in process documentation. /li /ulh3Technologies (mandatory) /h3pQA Acceptance Test UX Microsoft Azure Devops CMS System agile Webservice Magnolia SAP UML Salesforce Business Process Model And Notation /p
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