Client Director

ph3About the job /h3 pAs a bClient Director /b you own client relationships end to end. /p pYou work with senior decision-makers, uncover the real challenges behind the brief, shape opportunities, win the work, and ensure impact is delivered. /p pAll in close partnership with our clients key decision-makers and our product, design, and tech teams. /p pYou are accountable for the client outcomes, revenue growth, and margin quality across your client portfolio. /p pbCore responsibilities /b /p pGrow N5’s business with existing and target clients through active pipeline building. /p ul liLead senior client relationships as a trusted partner. /li liIdentify, shape, and win opportunities that create clear value for both client and N5. /li liTurn client challenges into clear business cases and ROI. /li liSet clear outcomes, scope, and expectations from first conversation through delivery. /li liProtect delivery quality and margins in close partnership with PMs and delivery leads. /li liKeep the state of the relationship visible: forecast, risks, opportunities, sentiment. /li /ul pbThe clients you work with /b /p ul liLarge consumer enterprises – most of our clients are €500M+ in revenue. /li liCommercial decision-makers – Directors, VPs, and C-level leaders. /li liOrganisations facing high‑stakes challenges in go‑to‑market, customer experience, and growth. /li /ul pbWhat you market, sell, deliver /b /p ul liCustom enterprise application development (mobile web). /li liDigital CX solutions that empower go‑to‑market, customer experience, customer and revenue growth. /li liDelivered on an outcome‑based or fixed‑price / fixed‑scope basis. /li /ul pbYour experience /b /p ul liProven track record closing and growing enterprise accounts (≥ €250k deals, ≥ €1M accounts). /li liComfortable operating with senior executives in complex, multi‑stakeholder environments. /li liExperience in digital CX and custom enterprise solutions – you understand how digital products create business value. /li liMinimum 10 years combined experience across delivery and commercial roles (with a healthy split on each side). /li liProduct or consultancy background (Product Manager is a strong plus) – you know how work gets built, delivered, and scaled. /li /ul pbWhat you bring /b /p ul liYou understand the client’s business, spot the real challenges, and turn them into outcomes we can deliver. /li liYou know what we do well, where we don’t play, and you act accordingly. /li liYou care about outcomes that last – not quick wins. /li liYou help others grow and stay open to feedback yourself. /li liYou stay calm when things get complex and the stakes are high.
You make good calls – knowing when to push, pause, or ask for help. /li liYou take ownership, follow through, and avoid surprises. /li liYou communicate clearly and directly. No BS. /li liYou spot opportunities early and act on them. /li liYou bring a relevant network and know how to use it responsibly. /li liYou show up, stay close to clients and teams, and take responsibility for what happens next. /li /ul pbWhy November Five /b /p ul liYou work on bhigh‑stakes digital challenges /b where outcomes matter and failure isn’t an option. /li liYou get breal ownership and trust /b, not layers of approval or micromanagement. /li liYou operate in an environment that values bclarity over noise /b and boutcomes over activity /b. /li liYou grow with a company that’s bambitious, independent, and still very hands‑on /b. /li liYou work across bEurope, the Middle East, and beyond /b, with exposure to diverse markets and challenges. /li /ul /p