Collections Specialist
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Join our team and help shape the future of Collections and Recoveries.
Increase your chances of an interview by reading the following overview of this role before making an application.
We're looking for an experienced Collections Specialist / Coordinator to manage complex collections and recovery cases while supporting colleagues and driving continuous improvement within our Collections team. This is a key individual contributor role, combining operational expertise, stakeholder management, and a customer-focused approach.
What you'll do
- Manage complex collections and recovery cases from start to finish.
- Determine the appropriate course of action for delinquent accounts, including contract terminations and the engagement of external partners.
- Work closely with lawyers, private investigators, and other external stakeholders.
- Coordinate vehicle recoveries with internal teams and external partners.
- Monitor workload and case progress, providing guidance and operational support to colleagues.
- Build strong relationships across Collections, Credit, Customer Care, and other business functions.
- Prepare reports and insights for the Credit Committee and senior management.
- Identify opportunities to improve processes, efficiency, and customer experience.
- Ensure policies, procedures, and best practices are consistently applied and regularly reviewed.
What we're looking for
Bachelor's degree in Finance, Accounting, Economics, or a related field
FSMA accredited
5+ years' experience in collections and recoveries, ideally within leasing, banking, or financial services
Strong analytical, organizational, and problem-solving skills
Excellent communication and negotiation skills
Customer-focused mindset with the ability to balance customer outcomes and business risk
Proficiency in MS Office, particularly Excel and Word
Languages:
- Dutch – C1 minimum
- French – C1 minimum
- English – B2 or higher
Why join us?
At TFS, you'll be part of a collaborative team where your expertise truly makes a difference. xirbnpk You'll have the opportunity to influence processes, work with a wide range of stakeholders, and contribute to delivering excellent customer and business outcomes.
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