Transition Project Manager

Il y a 4 heures

Ghent, Flanders, Belgique Hays Temps plein

Freelance Project: Transition Manager / Project Manager – Service Transition



Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Start: ASAP

Duration: Project-based assignment

Work Regime: Full-time

Languages: English (mandatory)


Role

We are looking for an experienced Transition Manager / Project Manager to lead a large-scale Service Desk and Workplace Services transition between managed service providers.

You will be responsible for the end-to-end planning, coordination, and delivery of the transition, ensuring business continuity, operational readiness, effective knowledge transfer, and successful service handover with minimal impact on operations.


Responsibilities

Transition & Project Management

  • Own and drive the end-to-end transition plan
  • Coordinate all transition workstreams across internal and external stakeholders
  • Manage risks, dependencies, issues, and project governance
  • Ensure service continuity throughout the transition lifecycle
  • Lead the transition from mobilization through go-live and hypercare

Service & Process Transition

  • Oversee the migration of:
  • Service Desk operations
  • Incident & Request Management
  • Knowledge Management
  • Escalation Management
  • SLA & Service Reporting
  • Operational Governance
  • Validate operational readiness and ensure successful handover
  • Monitor completion and sign-off of transition deliverables

Stakeholder & Vendor Management

  • Act as the central coordination point between business, IT, and suppliers
  • Facilitate workshops, steering committees, and governance meetings
  • Communicate progress, risks, and decisions to senior stakeholders
  • Minimize operational impact through strong stakeholder alignment

Governance & Change

  • Define transition KPIs and success criteria
  • Establish governance and reporting structures
  • Support communication, training, and knowledge transfer activities
  • Ensure compliance with ITIL and internal service management standards


Profile

  • Minimum 8 years of experience in Project Management or Transition Management
  • Proven track record delivering large-scale outsourcing or managed service transitions
  • Strong experience with Service Desk and Workplace Services environments
  • Strong leadership, stakeholder management, and communication skills
  • Comfortable operating in complex international environments
  • Structured, delivery-focused, and able to manage multiple workstreams simultaneously


Must-Have xlxgzvr Skills

  • Transition Management
  • Project / Program Management
  • Service Desk Operations
  • ITIL
  • Incident & Request Management
  • Service Governance
  • Vendor Management
  • Knowledge Transfer
  • Risk & Dependency Management
  • Executive Stakeholder Management


Nice-to-Have

  • Managed service provider environments
  • ServiceNow
  • Workplace Services / End User Computing (EUC)
  • Infrastructure Operations
  • Large multinational environments


Key Strengths

  • Strong delivery and execution mindset
  • Excellent organizational and governance skills
  • Ability to drive complex transitions with minimal business disruption
  • Strong communication across operational teams and senior management
  • Focus on business continuity, service quality, and operational readiness